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Sunday, November 2, 2025 Newsletter…Amid Predictions of Prime Minister’s Attendance… Outsourcing Companies Reveal Details of the Industry’s First Global Summit
The summit will host representatives from local and international outsourcing services companies to support this promising activity and boost its…
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Infograph
“Qualification for Employment” Program… Youth Gateway to the Outsourcing Industry
The total number of trainees from the “Qualification for Employment” program, launched by the Information Technology Industry Development Agency (ITIDA)…
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Profile
Jeremy Hyde, Sun Country Airlines Customer Service Director, is an Expert in Human Resources Management
Jeremy Hyde currently holds the position of Senior Director of Customer Service at Sun Country Airlines.
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Home
CAPMAS: Market Size for Outsourcing Services in Egypt Reaches EGP 239 Billion
Data from the Sixth Economic Census 2022/2023, issued by the Central Agency for Public Mobilization and Statistics (CAPMAS), estimated the…
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Home
“Octopus” Signs Cooperation Protocol with Badr University Assiut to Provide Training and Job Opportunities for Students
Octopus Outsourcing Services Company has signed a cooperation protocol with Badr University in Assiut Governorate to offer training opportunities for…
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Jobs
The Call Center: From Marginal Job to Strategic Career Path
The perception of working in the Customer Service and Business Process Outsourcing (BPO) sector in Egypt has undergone a radical…
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Profile
Markus Baur: 15 Years of Building a Development Environment Managed from Vietnam with a Swiss Spirit
Markus Baur grew up in Switzerland and possessed leadership capabilities that enabled him to launch and lead an international Information…
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News & Reports
How to Establish an Effective First Aid Program in the Workplace
Workplace first aid refers to the urgent and temporary care provided to a person immediately following an injury.
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Home
How Generations Coexist Within the BPO Industry’s Work Environment
The outsourcing and call center industry is witnessing a clear transformation in the generational dynamics within the workplace.
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Jobs
Investment Without a University Degree: How Egypt’s BPO Sector Became a Gateway to Wealth and Job Security
The employment landscape in Egypt has changed; working in the Customer Service and Business Process Outsourcing (BPO) sector is no…
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