Contact Centers
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News & Reports
In Pictures: Global Outsourcing Companies in the Embrace of Cairo
Cairo last week hosted the Global Offshoring Summit (GOS) events, the first of their kind in Egypt.
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News & Reports
“TTEC” Aims to Open New Contact Center in Egypt with a Capacity of 1,000 Seats in 2026
The global outsourcing services company, TTEC, aims to open a new contact center in Egypt with a capacity of no…
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Ahmed Elzaher to “Ta3heed”: Global Summit Reflects Investor Confidence in Egypt as a World Hub for Innovation and Cross-Border Digital Services
Egypt continues to cement its regional and global leadership in the outsourcing and digital services industry, following the Global Outsourcing…
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Global Concentrix CEO and Company Leaders in Egypt Speak Exclusively to the “Ta3heed” Newsletter
The "Ta3heed" newsletter met with the executive leadership of the American company Concentrix on the sidelines of the Global Outsourcing…
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News & Reports
Salesforce Middle East General Manager: Egypt’s Potential is Promising, and the Average Age of Workers is a Fertile Ground for Companies
Mohammed Al Khotani, Senior Vice President and General Manager of Salesforce in the Middle East, stated that the content presented…
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Egypt Maps the Future of the Outsourcing Industry at Its Global Summit
The Ministry of Communications, represented by the Information Technology Industry Development Agency (ITIDA), aims to increase the volume of Egypt's…
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Sunday, November 9, 2025 Newsletter…The Grand Museum: A New Gateway to Promote Egypt as a Business Hub in the Region
Good morning, our valued followers. We wish you continued well-being. It appears that November is consistently the month of the…
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“Sky CX” Outsourcing Services Aims to Reach 1,000 Seats by 2026
The Egyptian outsourcing services company, Sky CX, aims to reach 1,000 seats during the next year.
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Uzbekistan’s Government Court’s Egyptian Tech Firms with Competitive Advantages, Plans Introductory Meeting in Cairo on December 8
"TA3heed Newsletter" has learned from informed sources in the IT sector that the Uzbekistan IT Park is set to organize…
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Jobs
The Business Process Outsourcing (BPO) Industry: The Call Center’s Shift from “Temporary Job” to Career Catalyst
The perception of the customer service and Business Process Outsourcing (BPO) sector in Egypt has undergone a radical change.
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