Sunday, September 28, 2025 Newsletter…Does Egypt’s Customer Service Industry Need Dedicated Courses in School and University Curricula?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, September 28, 2025 Newsletter.. Does Egypt’s Customer Service Industry Need Dedicated Courses in School and University Curricula?
Opinions among experts and officials in Egypt’s outsourcing services industry were divided regarding the feasibility of dedicating a course on Customer Service concepts within academic curricula.
While the first group argued that establishing concepts like respect, self-control, and kindness in dealing with others among the youth is more crucial than imparting new skills.
The other group unanimously agreed on the importance of coordinating between the Ministries of Communications, Education, and Higher Education to teach a course related to Customer Experience and its link to modern technological concepts such as Artificial Intelligence (AI) and data analysis, given their role in enhancing students’ competitive skills.
For more details here.
News & Reports
How to Choose the Right AI Framework for Your Business Goals
The Generative AI industry is undergoing rapid transformation with the emergence of what is known as “Working AI” (or Autonomous Agents), the next generation of models capable of performing complex tasks and adapting to different environments almost independently.
As reliance on these models grows across various sectors, choosing the right framework to develop them has become a strategic decision that determines the chances of market success.
For more details here.
At the “Tawzeef Masr” Forum, Atheel Seeks Arabic and English-Speaking Customer Service Agents
Atheel Outsourcing Services is planning to participate in the activities of the “Tawzeef Masr” (Egypt Employment) forum, organized by the Ministry of Youth and Sports in cooperation with the Giza Directorate of Youth and Sports, Microsoft Egypt, and CARE Egypt Foundation, at Al-Tersana Sporting Club tomorrow, Monday, September 29th.
Atheel aims to attract new talent during its participation, specifically Customer Service Agents fluent in both Arabic and English, as well as Operations Supervisors and professionals with experience in Marketing and Sales.
For more details here.
Sam Altman Predicts AI Will Cause Significant Job Losses in These Sectors
Sam Altman, CEO of OpenAI, revealed his belief that Artificial Intelligence may already be responsible for widespread job displacement.
In a recent interview on “The Tucker Carlson Show,” Altman stated that he is extremely worried about the impact of AI.
For more details here.
LG Egypt Director: AI Enhanced Customer Service Efficiency
Billy Kim, the Director of LG Egypt, stated that the company utilizes Artificial Intelligence (AI) in several diverse areas within its services in the Egyptian market.
Kim clarified that one of the most prominent sectors where LG Egypt employs AI is the customer service department.
For more details here.
Profile
Jacob William: The Indian Who Defied Engineering to Build a Global-Flavored Company
Jacob William is one of the most prominent pioneers in the global outsourcing and IT services industry.
He serves as the CEO and Co-Founder of Flatworld Solutions, which has become one of the leading companies in providing cross-sector technical solutions and outsourcing services over the past two decades.
William grew up in Southern India. After graduating with a degree in Mechanical Engineering, he chose a different path, preferring not to rely heavily on his studies.
For more details here.
Infographic
Egypt Knocks on “Uncle Sam’s” Door to Attract More Outsourcing Investments
Egypt’s outsourcing industry is experiencing an unprecedented boom, with the sector’s export volume rising to $4.3 billion in 2024, achieving a record growth of 80%.
Concurrently, the number of local employees has multiplied by 70%, which has cemented Egypt’s position as one of the most prominent global destinations for exporting IT services and cross-border operations.
According to data from the Ministry of Communications and Information Technology and ITIDA (Information Technology Industry Development Agency), 180 companies specializing in Offshoring are currently operating in the Egyptian market.
For more details here.
Jobs
How Egypt’s Outsourcing Sector Became a Gateway to Lucrative Jobs with Minimal Requirements
Working in the field of Customer Service and Outsourcing (Call Center/BPO) in Egypt is no longer a secondary option or a temporary job.
This sector has fundamentally transformed to become a stable and professional career path that promises a bright financial future for many.
What truly distinguishes this sector is the democratization of job opportunities; the path to success is no longer confined to your university degree. Instead, companies rely on:
For more details here.
