Sunday, May 18, 2025 Newsletter..“Holidays in Egypt: A ‘Blessing’ or a ‘Burden’ for the Outsourcing Industry?”
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 18, 2025 Newsletter.. “Holidays in Egypt: A ‘Blessing’ or a ‘Burden’ for the Outsourcing Industry?”
Specialists are debating the extent of the impact of holidays on the outsourcing services sector, a prominent and growing area of the Egyptian economy.
While long holidays provide psychological and social comfort for employees and help reduce job burnout, a number of industry experts and outsourcing company managers believe that the frequency of holidays poses a challenge to maintaining operational continuity and smooth communication with international clients.
While some emphasize that regular rest enhances employee efficiency and improves performance quality, others warn of negative repercussions such as a decrease in actual working hours, delays in recruitment procedures, and increased financial burdens on companies, especially those committed to providing round-the-clock services.
For more details here.
News & Reports
Ryan: Egypt Ranks Fifth for Second Consecutive Year as Preferred Customer Service Destination
Egypt has maintained its fifth position for the second consecutive year in the list of preferred Customer Experience (CX) service destinations for 2025, serving as a key location for customer service managers in companies across North America, Western Europe, and occasionally the Asia-Pacific region.
India topped the list for the third consecutive year in 2025, according to a survey conducted by Ryan Strategic Advisory.
For more details here.
“Octopus” Expands in Upper Egypt… Plans to Offer 250 Job Opportunities
Octopus Contact Center Services Company has agreed with Silicon Waha, a leading company in developing technology Parks in Egypt, to lease an operational space of 763 square meters within the Technology Park in New Assiut City.
Octopus is expected to provide approximately 250 job opportunities in its initial operating phases within the new center, representing a significant boost to the state’s efforts in promoting employment opportunities in Upper Egypt, particularly in the rapidly growing information technology and outsourcing services sector.
For more details here.
Training 370 Young People for Digital Jobs in “Assiut Technology Park”
Major General Dr. Hesham Abu Nasr, the Governor of Assiut, and Counselor Abdel-Radi Seddik, Head of the Administrative Prosecution Authority, witnessed the launch of specialized training programs to qualify 370 young graduates for modern digital jobs.
This initiative is taking place within the Technology Park in New Assiut City, affiliated with the Silicon Waha company, as part of the state’s efforts to promote digital transformation and create qualified young cadres for the labor market.
For more details here.
Your Blueprint for Success: Launching a Thriving Call Center in 10 Steps”
Despite the widespread adoption of chat applications, artificial intelligence, and self-service options, the telephone remains the king of preferred support channels for customers.
According to a Salesforce report, 59% of consumers prefer to communicate via phone calls when they need direct customer service.
For more details here.
Profile
Pavel: The Adventurer Who Put Czechia on the Global Outsourcing Map”
Pavel Jíhlavec is a prominent figure in the Central European IT sector, serving as the CEO of Profinit, a Czech company specializing in software development, data management, artificial intelligence, and technical outsourcing services.
Pavel joined Profinit in 1999, initially developing the company’s Business Intelligence activities.
He later took on the management of commercial activities and then assumed responsibility for the entire company.
He holds a degree in Business Administration from the University of Economics in Prague, Faculty of Business Administration.
For more details here.
Infographic
“Egypt Surpasses Japan and Germany in Number of Annual Holidays”
A recent comparison among major countries has revealed that Egypt outranks nations such as Japan and Germany in the number of annual holidays granted to workers.
The average number of holiday days in Egypt reached 139 days per year, compared to 138 days in Germany and only 130 days in Japan.
This total number of holidays includes weekly and official holidays, as well as paid leave stipulated by the Egyptian Labor Law, placing Egypt at the forefront of countries in terms of rest granted to employees throughout the year.
For more details here
Jobs
Egypt Calls Talents: Promising Jobs and Attractive Salaries Await You
Do you dream of a strong start to your career in the vibrant heart of Egypt? Here’s your golden opportunity! Major contact center companies in Egypt are opening their doors to attract ambitious talents to join their dynamic teams.
Interestingly, these job opportunities do not primarily focus on complex academic qualifications but highly value your exceptional personal skills, your ability to communicate effectively, and your talent for building strong relationships with others.
For more details here
