News & Reports
The Risks of Bringing Children into Call Centers
Bringing children into the call center environment poses multiple risks to both the children and employees, according to a report by “The Pennsylvania Group Limited.”
These risks range from physical safety issues to distractions and potential health concerns that can disrupt the workplace.
Potential Risks to Children’s Health
- Safety Hazards: Call centers contain equipment, furniture, and electrical outlets that can pose physical risks to children who are unfamiliar with the environment. Children might also be tempted to explore restricted or unsafe areas.
- Distractions: Children get bored easily and require supervision, which can distract employees trying to focus on their work. This can lead to errors and decreased productivity, affecting not only the employee but their colleagues as well.
- Health Concerns: Call centers can be breeding grounds for germs and illnesses, making children more susceptible to common workplace infections, which they could then pass on to other employees or bring home.
Risks to Employees Themselves
- Decreased Productivity: The presence of children can distract employees, making it difficult for them to focus on calls and meet performance goals.
- Increased Stress: Juggling work demands with childcare can increase stress levels for employees, potentially leading to burnout and other health issues.
- Potential for Complaints: If children cause a disturbance or create a chaotic atmosphere, other employees may complain, which could lead to potential conflicts.
Specific Call Center Concerns
- Noise Levels: Call centers can be noisy environments. The additional noise from children can make it difficult for employees to hear callers or focus on their work.
- Confidentiality: Call center employees handle sensitive information. Children might overhear conversations or see confidential data.
- Workplace Culture: Bringing children to work, even for short periods, can disrupt the established workplace culture and create an unprofessional environment.
Managing the Risks
- Strict Policies: Call centers should establish clear policies regarding children in the workplace, outlining acceptable scenarios and necessary precautions.
- Supervision: If children are allowed, proper supervision is crucial to ensure their safety and minimize distractions.
- Alternative Arrangements: Employees should be encouraged to find alternative childcare arrangements to avoid bringing children to work.
- Designated Areas: If children are permitted on-site, it is best to designate specific areas for them, away from primary work areas, with age-appropriate activities.
