News & Reports
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Yasser Omran Appointed CEO of “Alorica Egypt” Following Paulo Pereira
Yasser Omran assumed the role of CEO of Alorica Egypt, a global outsourcing services company, on March 10th, succeeding Paulo…
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How Do Wall Colors in Call Centers Affect Employee Behavior?
The choice of wall colors in call centers plays a significant role in employee behavior, especially since nearly 50% of…
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“Tax Incentives” and “Financing”: Keys to Supporting the Employment of New Graduates in the Outsourcing Sector
Amid the rapid growth of the outsourcing industry in Egypt, a key challenge remains in attracting companies and employing local…
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From “Sorry, I Don’t Understand” to “How Can I Help You?” – Artificial Intelligence is Changing the Future of Customer Interaction
In a rapidly evolving world, the use of Chatbots has become a key part of company strategies to enhance customer…
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Silicon Waha Announces the Launch of the Second Edition of “Waha Connect” Event
Silicon Waha, a leading company in the management and operation of technology Parks in Egypt, has announced the launch of…
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Yamen El Ahmar Appointed CEO of “TTEC Egypt” Succeeding Amira Basyuni
According to Ta3heed newsletter, Engineer Yamen El Ahmar has been appointed as the CEO of TTEC Egypt, succeeding Amira Basyuni.
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Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr
As Eid Al-Fitr approaches, outsourcing companies in Egypt are preparing to celebrate the holiday with festive atmospheres, with preparations varying…
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Report: Employees Spend an Average of 8 Minutes Per Day on Each Smoking Break
Several studies have shown that tobacco use not only negatively affects employee productivity but also leads to increased costs for…
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Concentrix Aims to Increase its Workforce in Egypt to 24,000 by the End of 2025
Concentrix, the U.S.-based company specializing in outsourcing, business services, and call centers, plans to expand its operations in Egypt, aiming…
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11 Arab Countries in the 2024 Global Innovation Index
The Global Innovation Index ranks economies based on income group and global region, while also identifying economies that excel in…
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