News & Reports
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GoChat Launches GoAI247 AI and Plans Gulf Expansion in 2025
In a move aimed at redefining the AI landscape in the Arab world, GoChat has decided to launch its new…
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Rama El Safty Appointed as Atos Egypt Manager, Succeeding Elharany
"Ta3heed" newsletter reported that Rama El Safty, Head of Talent Development at Egypt's Central Technology Sector, has been appointed as…
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Common Risks and Benefits of Outsourcing Cybersecurity Operations
No matter if your company interacts with customers directly or interacts with other entities, your biggest responsibility is to protect…
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Target HR Acquires Brand License Rights to Operate Manpower, a Global Contingent Staffing and Permanent Recruitment Brand, in Egypt
Target HR today announces it has acquired the brand license rights to operate Manpower, a global contingent staffing and permanent…
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A Comprehensive Look at Outsourcing Contract Types: Fixed-Price, Time and Materials, and Managed Services
An outsourcing agreement is a legal contract between two parties: a company and an external service provider. As outlined in…
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5 Ways to Improve the Mental Health of Customer Service Employees
By nature, customer service roles are stressful due to constant interactions with customers, which often involve complaints and sometimes seemingly…
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Report: Outsourcing Companies Achieve 20-30% Average Profit Margin
Outsourcing companies typically achieve an average profit margin of 20-30% of the service fees charged to clients.
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Expanding Domestically and Conquering Europe: Outsourcing Companies’ Agenda for 2025
With only a few days left until 2025, "Ta3heed" Newsletter has spoken with a number of local and global outsourcing…
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Types of “Angry” Customers and How to Deal with Them
Regardless of the exceptional service you provide, it's important to realize that not every customer will always be satisfied. Some…
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“VXI” US Company to Launch Its Second Branch in Egypt in January 2025 with a Capacity of 500 Seats
The American outsourcing company, "VXI" for the Middle East and North Africa region, is set to launch its second branch…
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