Data gathered by Outsourcing Bulletin from various sources reveals that Egypt is one of the largest providers of Arabic-language call center services for Gulf countries—specifically the Saudi and Emirati markets.
This reliance is driven by Egypt’s low operating costs, a workforce capable of speaking various Arabic dialects, and a high-level, advanced infrastructure.
Key Sectors and Companies
Saudi companies frequently utilize Egyptian contact centers across several sectors, including real estate, e-commerce, consumer finance, telecommunications, delivery services, and education/training.
Several major Gulf entities rely partially or entirely on Egyptian call centers, most notably:
- STC (Saudi Arabia)
- e& (formerly Etisalat Group, UAE)
- Noon (E-commerce)
- Careem (Ride-hailing services)
Leading Egyptian Service Providers
Prominent Egyptian call center firms managing Gulf accounts include:
- Raya Contact Center: Operates sites in Saudi Arabia and the UAE, managing technical support for regional telecom giants.
- Etisalat International Group.
- e-nable: A subsidiary of e-finance for Digital and Financial Investments, providing Business Process Outsourcing (BPO) and customer experience services for fintech and e-commerce firms in the Middle East.
Market Outlook and Costs
The average hourly rate for call center services exported from Egypt to the Gulf ranges between $10 and $14. Experts project that the BPO market in the GCC will reach between $9 billion and $10 billion by the end of 2026.
Top BPO sectors in the Gulf include:
- Contact Centers & Customer Service
- IT Helpdesk & Technical Support
- Finance and Accounting (F&A)
- Telemarketing & Sales
- Digital Government Operations Management
