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How can we measure the efficiency of call centers?
Analyzing the key performance indicators (KPI's) of call centers is important when evaluating their efficiency and effectiveness, but there are…
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Mark Carnett, is a physician who founded a platform to develop virtual assistants for others.
Founded in 2017 by Dr. Mark Carnett, Hello Rache specializes in providing virtual assistants to medical facilities, veterinary clinics, and…
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Sponsored by Ta3heed Newsletter.. Launch of the first Padel Championship between outsourcing companies October 26
Events On Company intends to organize the first Padel Championship among employees of outsourcing companies until October 26, sponsored by…
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How is machine learning used in customer service?
Machine learning is a type of technology that helps computers learn from data and make correct and accurate decisions.
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What is the destination of investments of Egyptian outsourcing companies?
A number of IT professionals have called on Egyptian outsourcing companies to reconsider their list of target markets and focus…
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Job opportunities in call centers with local and international companies
New job opportunities are available in call centers with a number of major outsourcing companies that provide their services from…
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Constrix and Foundever among the world’s 100 most inspiring workplaces
Constrix tops Inspring Workplaces' list of the 100 Most Inspiring Workplaces in the World, while Foundever comes in at No.…
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Moscar plans to focus on Gulf markets and open an office in Riyadh in 2025
Mostafa Shehata, Founder and CEO of Moscar Business Solutions, said the company has a vision to deliver an exceptional outsourcing…
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Sunday, September 22, 2024 Newsletter..turnover in call centers…a trend or external incentives that attract cadres?
Good morning, dear followers. Amidst the rush of the first school day of the new year, which we welcome today,…
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Key Metrics to Measure and Enhance Customer Experience
Customer experience is intangible because it is about feelings, comments and opinions, and customer experience is unique because customers always…
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