Research organizations estimate that poor customer service costs companies more than $75 billion annually.
Taahed News Platform offers a collection of quotes and customer service sayings from famous business leaders, industry experts and authors that provide some valuable insights and inspiration for companies reshaping their approach to customer service.
1- Tony Hsieh, CEO of Zappos2: Customer service shouldn’t be a department. It should be the entire company.
2 – “Customer service means making it easy and fast for your customers to get the help they need – when and how they need it.” Steve Benson – Pulitzer Prize-winning editorial cartoonist.
3- “Customer service is a voluntary activity that demonstrates a clear desire to please, if not to delight, a customer.” Steve Curtin – Customer Specialist, Marriott International
4- “If you are not serving the customer, your job is to serve someone else who will.” Jan Carlson – CEO of SAS Group
5- The best customer service is where the customer doesn’t have to call you, doesn’t have to talk to you. It just works.” Jeff Bezos – CEO of Amazon
6-There is only one boss: the customer. And he can fire everyone in the company from the boss on down, simply by spending his money somewhere else.” Sam Walton – Founder of Walmart and Sam’s Club
7- Customers are like teeth, if you don’t take care of them they will go one by one until there are none left.” Jerry Flanagan, Army Veteran, Entrepreneur, Founder and CEO of JDog Brands
8- “Good customer service starts at the top. If your managers don’t understand that, even the strongest connections in the future can be compromised.” Richard Branson – Founder of Virgin Group
9- “Get closer to your customers than ever before. So close that you can tell them what they need before they know it themselves.” Steve Jobs – Co-Founder and CEO of Apple
10- “Customer experience is the next competitive battleground.” Jerry Gregor – CIO, Dell
