Jordy leliser: The CEO Who Championed Employee Morale as a Key to Customer Service Success
Jordy leliser is the Co-founder and CEO of StellaService, a company specializing in measuring and evaluating customer service experience.
leliser firmly believes that the quality of customer service is intrinsically linked to the motivation and engagement of employees who directly interact with the target audience.
He posits that low employee morale can expose companies to significant losses.
Early Life and Career Path
Jordi grew up in Denver, Colorado, and even appeared in some television commercials as a child. He also gained experience in e-commerce and various office jobs.
He graduated with honors from Bucknell University with a degree in Economics and Political Science, followed by a year of general studies at the London School of Economics.
His passion for sports and marketing led him to internships at IMG and MLB, and a full-time position on Wall Street. Interestingly, he earned the title of “America’s Worst Division I Athlete” in 2001.
Before co-founding StellaService, Jordy worked in investment banking at J.P. Morgan, where he focused on leveraged buyouts and other transactions for private equity-backed consumer retail brands.
The Genesis of StellaService
Having personally experienced the value of exceptional customer service for retailers – from both a business and consumer perspective – Jordy collaborated with his longtime friend and university colleague, Jon Ernsberger.
Together, they developed an electronic system to measure and evaluate the customer service performance of online retailers.
StellaService Inc. was officially founded in 2010 and is headquartered in New York City.
In 2013, the company secured $15 million in a Series B funding round led by Norwest Venture Partners, bringing its total investments since inception to $22.2 million from prominent investors including Battery Ventures, Consigliere Brand Capital, DFJ Gotham Ventures, and RRE Ventures. In 2015, the company raised an additional $15 million from Toba Capital and Novel TMT in a Series C funding round led by Comcast Ventures.
Jordy has been featured in major publications such as The Wall Street Journal, CNN, NPR, The New York Times, Fox Business, Forbes, Reuters, Time, Ad Age, WWD, and Internet Retailer magazine, as well as other national television and print media.
Jordy leliser’s journey highlights a shift in understanding the critical link between employee well-being and customer satisfaction. What strategies do you believe are most effective in boosting morale among customer service representatives?
