FIBERME expects a 20% increase in call center speaker sales during 2024
Tamer Attia, Regional Executive Director for the Middle East and Africa for the American company FIBERME Communications, which specializes in developing and manufacturing unified communications devices and customer service centers, said that the company expects a growth of at least 20% in sales of call center headsets during the next year if the challenges related to import continue, while It may achieve accelerated growth if these challenges end.
He explained during his interview with the “Ta3Heed” newsletter that the company controls a market share approaching 50% of communications center headset supplies in the Egyptian market during the current year, due to the competitive price of the headset and its provision of artificial intelligence techniques for noise isolation.
What services does the company provide?
FIBERME Communications is an American company that develops and manufactures unified communications devices and customer service centers, including exchanges and internal telephones that operate with VoIP technology, and data and information transmission devices.
We manufacture our products in China, and supply them to the company’s customers in various markets around the world through our agents in those markets.
What are the features of the artificial intelligence call center headset produced by the company?
The call center headset that we produce is one of our distinctive products due to the technologies it contains and its competitive price compared to other companies.
This headphone features artificial intelligence technology to isolate ambient noise by 99%.
It is also characterized by a light weight that allows it to be used for a long number of hours without feeling difficult or overloaded, in addition to coating its metal parts with a plastic layer to prevent any electrical charges from reaching the head of the headphone user.
It is also distinguished by the quality of the materials used in its manufacture, which makes it difficult to break any part of the headphone with daily use and even with careless use.
In short, this headset makes whoever is talking to you not hear any noise around you, even if you are talking to him inside a football stadium, and it cannot be broken.
What health specifications must be met by call center headphones in general?
The call center headset is used by the employee for long hours and therefore it must be lightweight. The part that touches the ear must not be made of skin so that it does not help with sweating and may also cause the transfer of bacteria and microbes.
The headset must be covered with an insulating plastic material so that the metal part does not transfer electrical charges to the head, which would harm the user in the long term.
It is also preferable to use single-ear headphones so that the employee is not separated from the external work environment, which may affect his psychological state, but some companies prefer headphones with two ears in order to encourage the employee to focus more.
What are the most prominent new products that the company is working to make available in the Egyptian market during the coming period?
We recently launched one of our distinctive services, “Fiber Remotely Connect,” which is a technological solution that facilitates the work of company employees and the connection between its various branches, whether inside or outside the country, so that if an employee receives a call on his office phone, he can receive it on his mobile phone through the application.
Through this feature, company employees can hold meetings virtually or receive transferred calls in simple steps.
What is the impact of import restrictions on the availability of your products in the market?
This crisis affects our agent in Egypt directly, which is mainly caused by the availability of hard currency.
This sector, like other sectors, suffers from the difficulty of introducing devices and equipment smoothly.
However, our agent was recently able to provide adequate inventory to meet customers’ needs in a simple way, and for our part, we provide payment facilities to the agent to support him in facing this challenge.
Did the heavy reliance on working from home after the Corona crisis contribute to the growth in sales of the headphones market?
Indeed, there has been a significant increase in demand for this type of headphones, whether from outsourcing companies or other companies that want to provide their services professionally through their employees at home.
We are witnessing a growth of about 20% in demand for these products despite the challenges related to importing.
What is your market share of call center headphones sales in Egypt?
Our market share ranges between 40 and 50% of call center companies use our company’s headphones due to their advanced technology and competitive price.
The price of the headphones does not exceed approximately 2,400 pounds, taking into account that they do not break and are equipped with artificial intelligence technology for noise isolation, in addition to the presence of 3 replacement parts for the part that is placed on the ear, which makes their lifespan longer.
What growth rates does the company target?
We target a growth of 20% in sales of call center headsets, and 15% in other communications services, if the current situation continues as it is, with regard to import problems, but if these obstacles disappear, the growth rates will be greater than that.
Did the company participate in supplying its products to national projects?
Indeed, we played a role in supplying our products to a number of national projects in Egypt, and in some projects we carried out supply operations reaching 50% of the total devices related to unified communications and communication centers used in the projects.
What are the most famous countries for manufacturing call center headphones?
There are a number of countries that have a wide reputation for developing call center speakers, perhaps the most prominent of which are: the United States of America, France, and Japan.
