Report: North America Claims 39.2% of Green Outsourcing Services Market Revenue
The global green outsourcing services market is projected to reach approximately $47.2 billion by 2034, a significant increase from $12.4 billion in 2024, exhibiting a compound annual growth rate (CAGR) of 14.3% between 2025 and 2034.
According to a report published by Market US, North American markets held a share exceeding 39.2% of the green outsourcing services market last year, with total revenues of $4.8 billion.
A primary sustainability concern within the outsourcing sector is the energy consumption of data centers.
However, when considering the total energy consumption of the information and communication technology (ICT) sector, data centers are not the main consumer.
In fact, user devices consume more energy than networks and data centers combined. Devices (excluding televisions) account for approximately 60% of electricity consumption, while networks and data centers represent the remaining 20%.
The business process outsourcing (BPO) market is undergoing a notable shift towards environmental sustainability, driven by increasing environmental awareness, stricter regulatory requirements, and growing demand from consumers and stakeholders for environmentally friendly business practices.
The report stated that companies are increasingly adopting environmentally responsible practices in their operations to comply with environmental regulations, reduce their carbon footprint, and enhance their corporate social responsibility profiles.
According to a report by Deloitte Research, 93% of CEOs believe that sustainability will be crucial to their companies’ future success, highlighting the growing importance of sustainable practices across various sectors.
The report added that achieving sustainability goals requires companies to make strategic changes and operational adjustments. In this context, business process outsourcing (BPO) service providers play a significant role.
Customer demand for outsourcing service providers with sustainability certifications, energy efficiency solutions, and waste reduction strategies is increasing.
The customer support services (contact centers) sector dominated the market, capturing over 24.7% of the total market share in 2024.
In the United States, the green outsourcing services market size reached approximately $3.88 billion in 2024, with a CAGR of 12.3%.
The large enterprises segment was the dominant player, holding over 72.7% of the market share in 2024. The IT and telecommunications sector led the market with a share exceeding 34.8% in 2024.
