Contact Centers
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Where are Contact Centers Achieving Real ROI from AI?
Despite the massive hype surrounding AI adoption in contact centers, real-world results remain a mixed bag, according to Call Centre…
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News & Reports
Octopus Outsourcing Expands in Cairo; Promises Salary Increments Every 6 Months for New Hires
Octopus Outsourcing, a prominent Egyptian BPO service provider, has officially announced its expansion into Cairo with the opening of a…
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News & Reports
10 Dietary Tips to Combat Workplace Drowsiness During Ramadan
The Atlas University Hospital website has published a comprehensive guide of nutritional recommendations to help professionals maintain focus and comfort…
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Profile
Chris McIntosh: The Veteran Architect of Philippine BPO Operations
Chris McIntosh serves as the Chief Operating Officer (COO) of Logix BPO, a premier business process outsourcing and recruitment firm…
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Jobs
“Your Voice, Your Asset”: How Egypt Became the Global Capital of BPO
In the past, working in a call center was often dismissed as a "stop-gap" solution—a temporary waiting room until a…
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Home
Sunday, February 22, 2026 Newsletter…Executive Churn in Egypt’s Outsourcing Sector: A Sign of Industry Health or a Strategic Risk?
The Egyptian outsourcing landscape is witnessing a notable acceleration in executive transitions. As the market expands and new international players…
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Profile
From Ahmedabad to 36 Global Markets: The Two-Decade Odyssey of Manish Patel and TatvaSoft
In the competitive landscape of Information Technology and software development, Manish Patel stands as a prominent figure.
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Home
Executive Churn in Egypt’s Outsourcing Sector: A Sign of Industry Health or a Strategic Risk?
The Egyptian outsourcing landscape is witnessing a notable acceleration in executive transitions.
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News & Reports
Emerging Trends in Finance and Accounting Outsourcing as 2026 Unfolds
As we enter 2026, Finance and Accounting Outsourcing (FAO) has evolved far beyond a mere tool for cost reduction or…
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News & Reports
The Executive Guide: Optimizing Customer Service Operations During Ramadan
Each year, the holy month of Ramadan introduces a unique operational rhythm to customer service departments.
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