Contact Centers
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E-commerce platforms cope with Black Friday pressure with exceptional customer service expansions
Every year, e-commerce platforms tend to make exceptional and unusual expansions to keep up with the increasing demands from their…
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How AI Helped an Indian Company Reduce Costs?
Indian startup Meesho has announced that it has successfully reduced costs by up to 75% after implementing an AI-powered voice…
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Sunday, November 24, 2024..What does the industry community say about the regulatory framework for outsourcing?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Features of the regulatory framework for call centers in Egypt
In the following Infographic, we review the most important features of the regulatory framework for call centers in Egypt, issued…
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International Employment Federation praises community dialogue on new labour law draft
The International Labour Union praised the opening of community dialogue on the new draft labor law, coinciding with its discussion…
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Customer service jobs in local and international companies
New customer service jobs in a number of local and international companies with salaries exceeding 12 thousand pounds per month.…
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The most important terms, obligations and rights for licensing the establishment and operation of call centers
In this report, we will review the most important conditions, obligations and rights of licenses to establish and operate call…
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Transcom receives a notification from ITIDA regarding the new license.. and IGT Solutions seeks clarification
Ta3heed newsletter has learned that a number of outsourcing service companies operating in the local market are about to apply…
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How were call centers established and operated in Egypt?
The regulatory framework for call centers in Egypt reviewed the previous status of call centers when establishing and operating call…
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Egypt and Singapore: Extended cooperation and plans to support the outsourcing industry
Trade relations between Egypt and Singapore extend back many years, and in this context, the Ministry of Communications recently discussed…
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