Contact Centers
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News & Reports
Effective Strategies to Boost After-Call Work (ACW) Efficiency Without AI
Despite the rapid expansion of Artificial Intelligence in call centers, many organizations are not yet ready to adopt these solutions…
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Home
From Homes to Corporations: “Khaleit El Eyal” Reshapes Childcare Services in Egypt
Amid rapid lifestyle changes and the growing number of working families, a startup born in the heart of Upper Egypt…
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News & Reports
Simple Mistakes That Damage Call Center Employee Morale
While many call center managements strive to enhance the work environment and boost employee satisfaction, some teams still suffer from…
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Infograph
Work-Life Balance: How Mothers in the BPO Sector Navigate Childcare Challenges
Working mothers in the Business Process Outsourcing (BPO) sector manage their childcare responsibilities through a strategic mix of flexible solutions…
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Profile
Sol Noello: A Legal Powerhouse Redefining Leadership in Multinational BPO Entities
Sol Noello stands as an inspiring model of corporate leadership, currently serving as the General Counsel and Chief Administrative Officer…
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Jobs
Mission from the Heart of Cairo: How Egyptian Minds Became the “Control Tower” of the Global Economy in 2026
In 2026, the Business Process Outsourcing (BPO) sector in Egypt is no longer just a "cog" in the administrative services…
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Home
Sunday, April 5, 2026 Newsletter.. Does Remote Work Maximize Call Center Efficiency?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Profile
Yasser Al-Jumaiah: A Leading Figure in Saudi Arabia’s BPO and Outsourcing Industry
Yasser Al-Jumaiah has served as the Chief Executive Officer of AHAD Business Services since 2019.
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News & Reports
Beyond Convenience: 8 Strategic Benefits of Remote Customer Service
The Work-from-Home (WFH) model has triggered a paradigm shift in the contact center industry.
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News & Reports
TTEC Aims to Recruit Over 330 New Employees in Egypt by End of April
Global CX leader TTEC is targeting the recruitment of more than 330 new employees at its Egypt office before the…
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