Contact Centers
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Profile
Yasser Al-Jumaiah: A Leading Figure in Saudi Arabia’s BPO and Outsourcing Industry
Yasser Al-Jumaiah has served as the Chief Executive Officer of AHAD Business Services since 2019.
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News & Reports
Beyond Convenience: 8 Strategic Benefits of Remote Customer Service
The Work-from-Home (WFH) model has triggered a paradigm shift in the contact center industry.
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News & Reports
TTEC Aims to Recruit Over 330 New Employees in Egypt by End of April
Global CX leader TTEC is targeting the recruitment of more than 330 new employees at its Egypt office before the…
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Home
The “Digital Readiness Officer”: A New Paradigm for Change Management in Contact Centers
In an era of hyper-accelerated digital transformation, the primary challenge for organizations has shifted.
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News & Reports
Efficiently Managing Hybrid Teams: Strategies for the Modern Contact Center
As the global contact center industry undergoes rapid transformation, the Hybrid Work Model—combining on-site and remote operations—has emerged as a…
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Infograph
The Officeless Call Center: Hybrid Work Futures by the Numbers
Global reports reveal that 60% of Business Process Outsourcing (BPO) firms now offer hybrid work models as a primary employee…
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Jobs
The Transnational Economy of Minds: How Egypt Became a Global Operations Hub in 2026
By 2026, Egypt’s Business Process Outsourcing (BPO) sector has transcended the traditional "call center" label and temporary employment status.
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Newsletters
Sunday, March 15, 2026 Newsletter.. War-Proofing the Switchboard: How the BPO Industry Navigates Global Crises
March 15, 2026 Newsletter..War-Proofing the Switchboard: How the BPO Industry Navigates Global Crises
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News & Reports
Unscheduled Agents: A Flexible Model for Managing Call Peaks During Crises, Wars, and Peak Tourist Seasons
Call centers worldwide face growing challenges in managing sudden spikes in call volumes, whether during busy tourist seasons or during…
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News & Reports
How Companies Turn Customer Objections into Growth Opportunities
Customer complaints are one of the clearest signals of a potential decline in customer loyalty. However, many organizations still treat…
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