Contact Centers
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Profile
Lorena Albaretto: A Latin Success Story in Complex and Fast-Paced Business Environments
Lorena Albaretto, hailing from Argentina, is a prominent executive leader in the technology and professional services sector.
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Home
Communications Minister to “Ta3heed”: We Adopt an Integrated Vision to Expand the Outsourcing Industry, Focused on Attracting New Investments
Eng. Raafat Hindy, Minister of Communications and Information Technology, stated in exclusive remarks to the "Ta3heed" newsletter that the outsourcing…
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Jobs
Digital Soft Power: How Egypt is Redefining the Global Outsourcing Map in 2026?
By 2026, the Business Process Outsourcing (BPO) sector in Egypt has transcended being just a traditional job; it has become…
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Infograph
Daylight Saving Time: A Recurring Operational Challenge for Contact Centers in Egypt
The implementation of Daylight Saving Time (DST) in Egypt presents renewed operational challenges each year for the Business Process Outsourcing…
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Home
Egypt’s Tech Evolution: Transitioning from Service Exports to Value-Added Tech Production
Egypt is undergoing a rapid structural shift within the global digital economy. The nation is no longer content with its…
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News & Reports
Proactive Strategies: How Egypt’s BPO Sector Navigates Daylight Saving Time Challenges
With the commencement of Daylight Saving Time (DST) in Egypt last Friday, outsourcing and IT services firms have successfully recalibrated…
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News & Reports
French Investments Bet on Egypt: From Contact Centers to Artificial Intelligence
French investments in Egypt's IT and outsourcing sectors are witnessing a new wave of expansion, fueled by an attractive investment…
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News & Reports
Bridging the Digital Divide: Professional Strategies for Managing AI-to-Human Handoffs in Contact Centers
As automation becomes deeply integrated into the customer journey, contact center agents are increasingly stepping into conversations initiated by chatbots…
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Profile
From Restructuring to Global Expansion: How Thierry Delaporte Leads the Growth Race in the Outsourcing Sector
Thierry Delaporte has served as the CEO of Sodexo Group since November 2025, following his successful tenure leading the Indian…
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Home
Sunday, April 19, 2026 Newsletter.. From Homes to Corporations: “Khaleit El Eyal” Reshapes Childcare Services in Egypt
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, April 19, 2026 Newsletter..From Homes to…
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