Contact Centers
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How Call Center Agents Handle Abusive Customer Calls
Customer service representatives often deal with at least one angry caller daily who is frustrated, annoyed, and wants their problem…
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Steve Curtin: Architect of Customer Service Initiatives at Marriott International
Steve Curtin brings over 20 years of experience in hotel operations management, sales and marketing, training and development, and customer…
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Expatriate Minds: A Lost Treasure in the Outsourcing Industry
UNESCO defines the phenomenon of brain drain as an abnormal type of scientific exchange between countries.
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News & Reports
“Ta3heed” Prescribes a Plan for Utilizing Expatriate Talent to Support Industry
A number of experts and officials from outsourcing service companies in Egypt have outlined a plan to leverage expatriate talent…
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Jobs
New Job Opportunities in Call Center Companies
Do you aspire to take steady steps in your career in Egypt, the cradle of civilizations and modern development? An…
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Profile
Pavel: The Adventurer Who Put Czechia on the Global Outsourcing Map”
Pavel Jíhlavec is a prominent figure in the Central European IT sector, serving as the CEO of Profinit, a Czech…
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News & Reports
Ryan: Egypt Ranks Fifth for Second Consecutive Year as Preferred Customer Service Destination
Egypt has maintained its fifth position for the second consecutive year in the list of preferred Customer Experience (CX) service…
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News & Reports
“Octopus” Expands in Upper Egypt… Plans to Offer 250 Job Opportunities
Octopus Contact Center Services Company has agreed with Silicon Waha, a leading company in developing technology Parks in Egypt, to…
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News & Reports
Training 370 Young People for Digital Jobs in “Assiut Technology Park”
Major General Dr. Hesham Abu Nasr, the Governor of Assiut, and Counselor Abdel-Radi Seddik, Head of the Administrative Prosecution Authority,…
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“Holidays in Egypt: A ‘Blessing’ or a ‘Burden’ for the Outsourcing Industry?”
Specialists are debating the extent of the impact of holidays on the outsourcing services sector, a prominent and growing area…
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