Contact Centers
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Egyptian Outsourcing Companies Bet on University Students to Build a New Generation of Talent
As Egypt's outsourcing sector faces escalating competition and strives to strengthen its position as a regional hub, major companies are…
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Jobs
Starting at a Call Center: Today’s Job, Tomorrow’s Career
Working in Egypt's call center sector is more than just a typical job; it's a real gateway to a bright…
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Newsletters
Sunday, August 10, 2025 Newsletter… Did Outsourcing Companies Meet Their Targets in the First Half of 2025?
the Sunday, August 10, 2025 Newsletter..Did Outsourcing Companies Meet Their Targets in the First Half of 2025?
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News & Reports
Why is Tone of Voice a Cornerstone of the Call Center Industry?
In customer interactions, a representative's tone of voice directly influences a customer's perception of the service they receive.
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News & Reports
When Do Call Center Employees Decide to Take Early Retirement?
The decision to take early retirement from a call center job is common, yet it presents unique challenges and considerations…
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Home
From Professor to Global Leader: The Story of Ángel Perez Puletti and the Outsourcing Industry
Ángel Pérez Puletti was born in Argentina and began his career as a university professor of computer science, teaching at…
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Home
Did Outsourcing Companies Meet Their Targets in the First Half of 2025?
Some workers in the outsourcing services industry believe that companies in the Egyptian market achieved a record performance in business…
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Jobs
Your Opportunity in Egypt: Call Center Jobs Are Your Gateway to Excellent Salaries and a Successful Career
Egypt's call center sector is experiencing remarkable growth, offering jobs that are more than just a source of monthly income—they…
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Home
Silicon Waha Offers Usufruct Land Plots in New Technology Parks
Silicon Waha, the developer of specialized technology parks in Egypt, has announced the offering of land plots for usufruct in…
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Sunday, August 3, 2025 Newsletter… How Outsourcing Companies Balance Summer Heat and Work Requirements
With the continuous rise in temperatures during the summer months, there’s growing discussion about the impact of harsh weather conditions…
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