AI
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News & Reports
Pearson Global: Egypt records high levels of English proficiency in 2024
A report prepared by Pearson Global, entitled "Global English Proficiency Report 2024", revealed an increase in the level of English…
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News & Reports
Africa: A mine for outsourcing content management services
The outsourcing industry in Africa is expanding rapidly, showing an impressive annual growth rate of 5.6% and is expected to…
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Profile
Jimmy Ayoub .. 30 years of experience in customer service
Jimmy Ayoub is the Customer Service Executive at A-Tech Global Services. With over 30 years of experience in inbound and…
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Luxoft aims to transform Egypt into a major hub for its operations within three years
Global automotive software company Luxoft aims to transform Egypt into a major hub for its operations within two to three…
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GoChat Launches GoAI247 AI and Plans Gulf Expansion in 2025
In a move aimed at redefining the AI landscape in the Arab world, GoChat has decided to launch its new…
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How AI Helped an Indian Company Reduce Costs?
Indian startup Meesho has announced that it has successfully reduced costs by up to 75% after implementing an AI-powered voice…
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How does artificial intelligence improve call center performance during peak times and events?
Peak times and anniversaries can make any call center a chaotic place, but AI is now able to simplify and…
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Deloitte Innovation Hub Makes Egypt a Base for Exporting Digital Services
Deloitte has officially launched its Innovation Hub in Cairo, marking a significant milestone in its commitment to driving innovation and…
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News & Reports
Minister of Communications visits 6 countries in 9 months to attract new investments in the outsourcing industry
The "Ta3heed" newsletter monitored the most prominent shuttle tours and meetings conducted by Dr. Amr Talaat, Minister of Communications, during…
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How is machine learning used in customer service?
Machine learning is a type of technology that helps computers learn from data and make correct and accurate decisions.
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