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GoChat Launches GoAI247 AI and Plans Gulf Expansion in 2025
In a move aimed at redefining the AI landscape in the Arab world, GoChat has decided to launch its new…
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How AI Helped an Indian Company Reduce Costs?
Indian startup Meesho has announced that it has successfully reduced costs by up to 75% after implementing an AI-powered voice…
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How does artificial intelligence improve call center performance during peak times and events?
Peak times and anniversaries can make any call center a chaotic place, but AI is now able to simplify and…
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Deloitte Innovation Hub Makes Egypt a Base for Exporting Digital Services
Deloitte has officially launched its Innovation Hub in Cairo, marking a significant milestone in its commitment to driving innovation and…
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News & Reports
Minister of Communications visits 6 countries in 9 months to attract new investments in the outsourcing industry
The "Ta3heed" newsletter monitored the most prominent shuttle tours and meetings conducted by Dr. Amr Talaat, Minister of Communications, during…
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How is machine learning used in customer service?
Machine learning is a type of technology that helps computers learn from data and make correct and accurate decisions.
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Octopus Outsourcing serves its clients from Alexandria with 1900 seats..and opens a site in Saudi Arabia
Ahmed Allam, Business Development Manager at Octopus Outsourcing, said that his company provides cross-border outsourcing services from its main branch…
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Turnover rates… a “headache” for call centers
Call center Turnover rates average 30-44% per year, according to nextiva, and high turnover rates impact customer experience, revenue, and…
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turnover in call centers…a trend or external incentives that attract cadres?
Labor turnover in the local market is one of the issues that the call center industry has been complaining about…
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IVR is an important tool for marketing, sales and support teams
Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where…
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