Sunday, August 31, 2025 Newsletter…A New Standard: A Call Center Expert Explains the Importance of Certified Training and Accreditation in the Outsourcing Industry
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of expert in the outsourcing industry on the Sunday, August 31, 2025 Newsletter.. the Importance of Certified Training and Accreditation in the Outsourcing Industry.
According to Hatem El-Seify, an expert in the outsourcing industry, it’s essential for companies to have accredited certifications from reputable organizations to grow their business, and the outsourcing sector is no exception.
These international accreditations help contact centers attract new customers, particularly international ones.
Therefore, it’s crucial for Egyptian contact centers to acquire these credentials.
El-Seify noted that the high cost of certifications is one of the key challenges to the industry’s growth and the development of local companies. During an interview with “Ta3heed” newsletter.
he explained that an accredited ISO certification for the call center industry offers a competitive solution to this challenge, particularly because of its international value and affordable cost.
News & Reports
AI and Outcome-Based Contracts to Drive Sports Outsourcing Market to $27.3 Billion by 2033
According to a recent study, the sports services outsourcing market is undergoing a major transformation in 2025, driven by three key factors: the adoption of AI as a core technology, a shift toward outcome-based contracts, and a focus on sustainability.
In the Middle East, this shift represents a golden opportunity to strengthen sports’ position as an economic and transformative driver that aligns with the digital age.
For more details here.
Google, Alibaba, and Other Tech Giants Started with Outsourced Developers
Startups often operate with limited budgets, and with junior developers worldwide earning an average of over $60,000, hiring a full-time in-house team can be a significant financial burden.
However, by outsourcing their development work, startups can save money while still accessing skilled programmers.
For more details here.
A Complete Guide to Choosing a Reliable Outsourcing Partner for Positive Results
Outsourcing has become a crucial factor for companies looking to expand efficiently, reduce costs, and focus on core operations.
Whether large or small, choosing the right outsourcing partner makes a big difference between smooth growth and unexpected challenges.
For more details here.
AI Steps in to Rescue U.S. 911 Emergency Centers from Staffing Shortage
U.S. 911 emergency centers are grappling with a severe staffing shortage, pushing them to adopt AI technology to ease the pressure from non-emergency calls.
Aurelian, a startup that began by automating beauty salon appointments, quickly pivoted to address one of the most critical issues in the emergency sector.
For more details here.
Profile
Khatav… Trigent’s Global Expansion Engineer
Bharat Khatav is regarded as a pioneer in the global outsourcing and software industry. Since founding Trigent, he has overseen the company as CEO and Chairman.
He guided its step towards global expansion with an operational model that integrates local presence in India and the United States, providing clients with the highest levels of quality and innovation.
For more details here.
Infographic
Chatbot Applications: Rapid Growth and Free Opportunities
A recent report by explodingtopics predicts that the global chatbot market will reach $46.6 billion by 2029, up from $15.6 billion at the end of this year.
According to the report, the average return on investment for every dollar spent on developing chatbot programs is expected to be $8, especially since they contribute to a 67% increase in sales for the companies that use them.
For more details here.
Jobs
Unlock Your Potential: Promising Opportunities in Egypt’s Call Center Sector
Are you looking for a job that offers an excellent income, develops your skills, and opens up vast horizons for your career? Egypt’s call center sector is no longer just a temporary job.
it has become a real gateway to financial stability and continuous professional growth.
For more details here.
