ITIDA Showcases Egypt’s Outsourcing Advantages at London’s Contact Centre Expo
The Information Technology Industry Development Agency (ITIDA) took part in the Contact Centre Expo 2025 held on November 19–20 in London, where Egypt’s pavilion attracted strong interest from global technology providers, customer-experience leaders, and international outsourcing executives seeking insights into Egypt’s competitive value proposition as an emerging destination for customer experience (CX) and digital operations services.
This year’s edition coincided with the Customer Experience Expo, also hosted in the United Kingdom during the same period, creating a focal point for global discussion on the future of contact centres, digital transformation, and experience management.
ITIDA’s participation aligns with the Egyptian government’s broader efforts—led by the Ministry of Communications and Information Technology—to promote the country as a global hub for business process outsourcing, particularly in contact centre and customer-experience services.
The agency highlighted Egypt’s unique strengths, including a large pool of highly skilled young professionals and a multilingual workforce—advantages that continue to set Egypt apart from competing outsourcing destinations.
The Egyptian pavilion featured three homegrown outsourcing companies: Raya Contact Center, Octopus Outsourcing, and Xceed.
Their presence underscored the maturity and scalability of Egypt’s CX and BPO industry, which has seen rising demand from international clients across Europe, the Middle East, and North America.
Both the Contact Centre Expo and the Customer Experience Expo showcased the latest technologies, operational strategies, and innovations reshaping the global CX landscape, with a strong focus on automation, efficiency enhancement, and next-generation service delivery.
Egypt continues to prioritize the expansion of its digital exports. The Ministry of Communications and IT, through ITIDA, aims to increase Egypt’s digital-services exports to $7.4 billion by FY 2025/2026, up from $4.8 billion today.
Building on this momentum, ITIDA recently signed 55 cooperation agreements with global companies during the Global Offshoring Summit, held on November 9–10 in Cairo under the patronage of Prime Minister Mostafa Madbouly.
The agreements aim to support the expansion of existing delivery centres and the establishment of new operations in Egypt, reinforcing the country’s growing profile as a competitive, multilingual outsourcing hub.
