Sunday, September 7, 2025 Newsletter…Are Chatbot Investments a Necessity or a Luxury for Egyptian Outsourcing Companies?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, September 7, 2025 Newsletter.. Are Chatbot Investments a Necessity or a Luxury for Egyptian Outsourcing Companies?
A number of professionals in the outsourcing services industry agree that investing in smart chat applications, or “chatbots,” has become a necessity to boost operational efficiency, reduce costs, and stay competitive with global companies in terms of both technology and price.
They noted that some Egyptian companies have begun to cautiously explore this new development in using AI technology to enhance their operations.
This includes conducting initial studies to identify the best implementation paths to grow their customer base and increase revenues.
For more details here.
News & Reports
Following Eclerx, India’s Genpact Begins Operations in Egypt
Sources in the telecommunications sector have informed the “Ta3heed” newsletter that the Indian outsourcing services company, Genpact, has obtained the necessary licenses to begin operations in the local market.
The sources stated that Genpact is one of four Indian and Finnish companies that have decided to leverage Egyptian talent to serve their clients.
For more details here.
5 Games to Boost Call Center Agent Engagement
Managing a call center team isn’t easy. Customer service agents work around the clock, dealing with customers who have varying moods and dispositions.
However, games can significantly boost agent engagement and motivate them to provide the best possible service, which helps increase their productivity.
For more details here.
The Complete Guide to Call Center Agent Incentives
Keeping employees happy, engaged, and motivated has always been a challenge in any workplace, and call centers are no exception.
Agents are often required to handle a high volume of calls while striving to deliver exceptional customer service experiences.
For more details here.
Outsourcing Companies: The First Line of Defense for Healthcare Against Ransomware Attacks
Healthcare systems worldwide are under increasing pressure as ransomware attacks targeting hospitals, clinics, and health insurance companies escalate.
These attacks, which rely on encrypting data and extorting large sums of money, have become one of the most serious digital threats, causing billions of dollars in losses and affecting millions of patients.
For more details here.
Profile
Jacob Trades His Uniform to Build Experion’s Future
Before leading Experion on its global journey, Binu Jacob spent a part of his career as an officer in the Indian Air Force, where he was responsible for maintaining defense systems, including missiles and radars.
Jacob holds a Bachelor’s degree in Electronics and Instrumentation Engineering and a Master’s degree in Management and Systems from IIT Delhi (1995–1997).
For more details here.
Infographic
Egypt and India: A New Phase of Partnership in Outsourcing and Digital Transformation
Egyptian-Indian relations are entering a new phase of strategic cooperation in the fields of outsourcing and digital transformation.
This is marked by a growing mutual interest in boosting investments and exchanging expertise in the information technology sector.
Cairo and New Delhi aim to increase their bilateral trade volume to approximately $12 billion over the next five years, which reflects the strength of the countries’ growing partnership.
For more details here.
Jobs
A Gateway to Your Future: Why Egypt’s Call Center Sector is More Than Just a Job
Are you looking for a job that offers a great income, hones your skills, and opens up vast opportunities for your career path? Working in Egypt’s call center sector is no longer just a temporary option; it has become a genuine career path to financial stability and personal growth.
For more details here.
