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ison xperiences Provides Customer Service for B-Tech
Amani Rabee, Chief Development Officer at ison xperiences, stated that the company has entered into a contract with B-Tech to…
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Customer Service Head: “e& Egypt Conducts Regular Reviews & Analyzes Customer Sentiments to Deliver an Exceptional Experience”
Sherif Attia, CEO of the Customer Service Sector at e& Egypt, revealed that the company adopts an advanced customer service…
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Report: 30% – 40% of Call Center Employees Suffer from Eye Strain and Depression Symptoms
Customer service employees face significant stress, working in noisy environments with high customer expectations to always deliver top-quality service.
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4 Egyptian Outsourcing Companies Featured in IAOP’s 2025 Ranking
Four Egyptian outsourcing companies have been recognized among the Top 100 Global Outsourcing Companies for 2025, according to the International…
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Generative AI: The Cornerstone of Customer Service’s Future
The customer service industry is undergoing a radical transformation due to the increasing reliance on artificial intelligence (AI) solutions, particularly…
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Sunday, March 2, 2025 Newsletter.. Suhoor, Iftar, and Competitions… “Ramadan” on the Table of Outsourcing Companies
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Michael Krusche Highlights 8 Facts About Egypt as an Attractive Investment Destination for the Outsourcing Industry
Michael Krusche, founder of K&C Global, outlined eight key facts that position Egypt as an attractive investment destination for global…
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Egypt on Concentrix’s Expansion Radar
In a move that reflects the confidence of major global companies in the Egyptian market, Concentrix, the US-based outsourcing giant,…
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“Intelcia” to Open a New Center in Sheikh Zayed in Mid-April
Aya Mansour, Human Resources Manager at Intelcia Outsourcing Services, announced that the company has begun operations at its new center…
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Suhoor, Iftar, and Competitions… “Ramadan” on the Table of Outsourcing Companies
As we step into the holy month of Ramadan, outsourcing companies are embracing the spirit of unity and togetherness within…
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