Balancing Egypt’s Competitiveness in Outsourcing with Rising Costs Through Exchange Rate Unification..Sunday, March 10, 2024
Good morning, dear followers!
Happy Ramadan to you all! May God bring you all goodness, blessings, and prosperity.
Our newsletter this week is packed with events and news, but the main focus is on the Central Bank’s decision to unify foreign exchange rates. We discussed the decision and its impact on the outsourcing industry with a number of experts and outsourcing company officials in Egypt.
Interview of the week
Ta3heed newsletter interviews EMEA Business, Tech Mahindra
Vikram Nair, President – EMEA Business, Tech Mahindra said, Egypt has talent pool to serve both global and local markets effectively.
He add, our strategically focusing on leveraging Egypt’s strengths in the IT outsourcing sector to drive economic growth, create jobs, and position the country as a key player in the global digital economy.
News and reports of the week
Abbas: IBM focus to boost Egypt’s digital exports under 2026 outsourcing strategy
Marwa Abbas, General Manager, IBM Egypt, stated that the company is continuously investing in its strategic centers in Egypt which serve its clients abroad.
Intelcia Egypt Launches an Initiative to Reintegrate Female Employees Who Took Leave for Personal Reasons
Intelcia Egypt, a leading outsourcing company, has launched an initiative in March 2024 to reintegrate female employees who took leave for personal reasons.
Ms. Nidal Afid, Intelcia Egypt Cluster Director, said “The initiative aims to help these employees regain their skills and knowledge and reintegrate them into the daily workflow”.
Top Reasons Why Egypt Is a Leading Destination for Global Contact Centers
Egypt has emerged as a preferred destination for global contact centers, offering a compelling value proposition for businesses seeking reliable, cost-effective, and high-quality customer service solutions.
Profile
Timothy Witucki, Founder of Omada One: A Journey in the Outsourcing Industry Started in the Philippines 15 Years Ago
Timothy Witucki, Founder of Omada One: A Journey in the Outsourcing Industry Started in the Philippines 15 Years Ago
Timothy Witucki is an American from San Francisco who came to the Philippines for a short-term project early in his career.
Infograph
Xceed among the Top 100 Global Outsourcing Companies in 2024
The International Association of Outsourcing Professionals (IAOP) has unveiled its list of the Top 100 Outsourcing Companies for 2024, and Xceed is proud to be included.
This year’s list showcases companies that have excelled in customer references, awards, innovation, and social responsibility. It also highlights the ability of service providers to adapt and succeed in a year marked by digital disruption.
The selection process for the list is rigorous and thorough. Companies complete an online application that includes company information, a qualifying profile for sublists, and detailed responses to the evaluation criteria.
Jobs
Customer Service Jobs in Arabic, English, and Portuguese with Competitive Salaries
Customer service jobs are in high demand at many companies with attractive salaries, especially at Telecom Egypt, which is offering more than 20 jobs this week.
Available customer service jobs
This week, we are presenting you with a list of available customer service jobs based on the job service provided by the “Taahid” platform.
Location:
Most of the companies that require customer service employees are concentrated in Cairo, especially in the Maadi area.
