Sunday, March 1, 2026 Newsletter.. ,Tech Leaders: Ramadan is a Prime Opportunity to Boost Team Spirit and Operational Agility
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, March 1, 2026 Newsletter..Tech Leaders: Ramadan is a Prime Opportunity to Boost Team Spirit and Operational Agility.
Tech and BPO executives assert that the holy month of Ramadan serves as a strategic window to strengthen team cohesion and motivate employees for peak performance throughout the year.
The consensus suggests that success hinges on reducing shift hours and introducing recreational elements to ensure staff remain well-rested and engaged.
For more details here.
News & Reports
Octopus Outsourcing Expands in Cairo; Promises Salary Increments Every 6 Months for New Hires
Octopus Outsourcing, a prominent Egyptian BPO service provider, has officially announced its expansion into Cairo with the opening of a new branch in the Nasr City district.
The announcement was shared via the company’s official Facebook page.
For more details here.
10 Dietary Tips to Combat Workplace Drowsiness During Ramadan
The Atlas University Hospital website has published a comprehensive guide of nutritional recommendations to help professionals maintain focus and comfort while working during the holy month of Ramadan.
According to the report, Ramadan introduces fundamental shifts in eating habits.
For more details here.
Cost Pressures and Rising Salaries Drive Global Expansion in IT Outsourcing
As 2026 begins, the global IT job market is undergoing a significant restructuring. This transformation is fueled by a volatile mix of macroeconomic pressures, the rapid proliferation of Artificial Intelligence (AI), escalating cyber threats, and evolving employee expectations regarding the future of work.
While tech salaries remained largely stagnant throughout 2025, specialized research indicates a new upward wave in compensation levels for 2026.
For more details here.
Where are Contact Centers Achieving Real ROI from AI?
Despite the massive hype surrounding AI adoption in contact centers, real-world results remain a mixed bag, according to Call Centre Helper.
While some organizations report clear gains in efficiency, customer satisfaction, and operational agility, others struggle to prove a concrete Return on Investment (ROI).
For more details here.
Profile
Chris McIntosh: The Veteran Architect of Philippine BPO Operations
Chris McIntosh serves as the Chief Operating Officer (COO) of Logix BPO, a premier business process outsourcing and recruitment firm based in the Philippines.
With a career spanning nearly 40 years, McIntosh is a titan of the industry.
Having navigated global markets across India, Africa, South America, and the UAE, he is widely revered among industry peers as a definitive expert in Philippine BPO operational management.
For more details here.
Infographic
GCC Nations Boost Employee Morale with Reduced Working Hours During Ramadan
Across the Gulf Cooperation Council (GCC) countries, governments and private enterprises annually implement a reduction in working hours during the holy month of Ramadan.
This strategy aims to alleviate the physical and mental strain on employees across various economic sectors, including the high-pressure customer service industry.
For more details here.
Jobs
“Your Voice, Your Asset”: How Egypt Became the Global Capital of BPO
In the past, working in a call center was often dismissed as a “stop-gap” solution—a temporary waiting room until a “real” career came along.
However, as of 2026, the script has been completely flipped. Egypt’s Business Process Outsourcing (BPO) sector has transformed into a high-octane professional launchpad and a strategic career path that rivals prestigious global roles in both income and prestige.
For more details here.
