Dennis Wakabayashi is a digital content creator and a journalist specializing in customer service.
He is also a keynote speaker and consultant to many organizations—so much so that he has been nicknamed the global voice of the industry.
Wakabayashi empowers customer service professionals around the world through his YouTube channel and his podcast, “CX in the Wild.”
He has been recognized as one of the top influencers in the corporate sector and has been included in the American Digital Campaign for over 40 years, in addition to being honored as one of the top 23 influential figures in customer experience for 2023 and one of the top 50 brand ambassadors.
Dennis leads the organization of many international events in the customer service field, such as CEM Africa and CX NXT UAE.
He studied at the Rocky Mountain College of Art and Design in the Department of Advertising and Design from 1989 to 1991.
He has also worked as an assistant instructor and served as a member of the Big Data Advisory Council at Southern Methodist University, in addition to being an assistant instructor in customer experience and integrated digital marketing at the University of South Africa in 2019, and an instructor of digital marketing sciences at the University of Wisconsin–Madison in March 2021.
Dennis possesses a diverse skill set that enables him to excel in various areas of the industry, including search engine optimization, social media, web design, customer relationship management, project management, leadership, and online branding.
This makes him a valuable asset for companies seeking to enhance their online presence and customer engagement.
His comprehensive skills span a wide range of disciplines, including graphic design, corporate branding, web analytics, blogging, mobile applications, pay-per-click (PPC) advertising, and communications.
