Digital-Egypt-strategy for the outsourcing industry
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Nermine El Nem: Elharefa provides jobs for freelancers and remote workers in 12 fields, most notably customer service
This week’s guest of Ta3heed’s outsourcing newsletter is Nermine El Nemr, founder and CEO of Elharefa platform for freelance and…
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Kato: Egypt is an ideal choice for establishing multilingual customer service centers
This week's interview is renewed with Ta3heed newsletter, and this time we interview Ramy Abdelfattah Kato, one of the prominent…
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Adel Danish: Xceed competencies emerged…and Egyptians speak languages with the same dialect as their country
The Ta3Heed newsletter conducted a lengthy dialogue with the godfather of the industry in Egypt, Dr. Adel Danish, former Chairman…
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Services
8 Personal Traits a Customer Service Employee Should Have
The Ta3hed Newsletter publishes a list of the most prominent personal characteristics that must be present in a person applying…
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Services
Including the pride of ignorance…common mistakes made by call center employees
The "Ta3heed" platform publishes a list of the most common mistakes made by customer service employees while performing their work,…
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What is the ITIDA Qualification for Employment Program?
The “Qualification for Employment” program is one of the human capacity development programs launched by the Information Technology Industry Development…
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Learn about the most famous terms used in the outsourcing industry
Ta3hed Platform publishes a list of the most common terms in the outsourcing services industry.
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Amr Mahfouz: Technology exports in Egypt will reach $7 billion in 2024, with conditions.
In his interview with the Ta3heed , Engineer Amr Mahfouz, former CEO of the Information Technology Industry Development Authority (ITIDA),…
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Wael Moustapha: xceed targets to increase the number of call center seats by 10% annually..and expand in Western Europe
Xceed Contact Center Services Targets 10% Annual Seat Growth and Western Europe Expansion According to Wael Moustapha’s statements
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Interviews
CEO: Concentrix invests between $80 and $100 million annually in Egypt.
Concentrix, a leading outsourcing services provider, plans to expand into Ghana and Saudi Arabia in 2023 and double its workforce…
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