Digital-Egypt-strategy for the outsourcing industry
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Derek Gallimore, from nurse to founder of the first outsourcing consulting platform
Derek Gallimore, founder and CEO of Outsource Accelerator - the first platform for providing advice and information to companies working…
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Ramy Kato..an education with a French flavor and diverse job experiences
Ramy Kato, former President of Vodafone International Services in Egypt, has more than 28 years of experience in the communications…
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Interviews
Regional Director of “Intouch CX” in Africa: We plan to expand locally and add more than 500 new job opportunities
Intouch CX Outsourcing Services Company believes that the Egyptian market is one of the important markets for it, and it…
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Essential tools that are indispensable in call centers.. Get to know them
Creating an efficient call center is not an easy task, it requires basic tools that are indispensable especially when you…
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Nermine El Nem: Elharefa provides jobs for freelancers and remote workers in 12 fields, most notably customer service
This week’s guest of Ta3heed’s outsourcing newsletter is Nermine El Nemr, founder and CEO of Elharefa platform for freelance and…
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Kato: Egypt is an ideal choice for establishing multilingual customer service centers
This week's interview is renewed with Ta3heed newsletter, and this time we interview Ramy Abdelfattah Kato, one of the prominent…
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Adel Danish: Xceed competencies emerged…and Egyptians speak languages with the same dialect as their country
The Ta3Heed newsletter conducted a lengthy dialogue with the godfather of the industry in Egypt, Dr. Adel Danish, former Chairman…
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Services
8 Personal Traits a Customer Service Employee Should Have
The Ta3hed Newsletter publishes a list of the most prominent personal characteristics that must be present in a person applying…
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Services
Including the pride of ignorance…common mistakes made by call center employees
The "Ta3heed" platform publishes a list of the most common mistakes made by customer service employees while performing their work,…
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What is the ITIDA Qualification for Employment Program?
The “Qualification for Employment” program is one of the human capacity development programs launched by the Information Technology Industry Development…
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