Digital-Egypt-strategy for the outsourcing industry
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Rama El Safty Appointed as Atos Egypt Manager, Succeeding Elharany
"Ta3heed" newsletter reported that Rama El Safty, Head of Talent Development at Egypt's Central Technology Sector, has been appointed as…
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Jobs
“Golden opportunities await fresh graduates in the customer service field!
Jobs in customer service are in high demand among Egyptian youth, especially with salaries reaching up to 15,000 Egyptian pounds…
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A Comprehensive Look at Outsourcing Contract Types: Fixed-Price, Time and Materials, and Managed Services
An outsourcing agreement is a legal contract between two parties: a company and an external service provider. As outlined in…
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5 Ways to Improve the Mental Health of Customer Service Employees
By nature, customer service roles are stressful due to constant interactions with customers, which often involve complaints and sometimes seemingly…
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Report: Outsourcing Companies Achieve 20-30% Average Profit Margin
Outsourcing companies typically achieve an average profit margin of 20-30% of the service fees charged to clients.
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Expanding Domestically and Conquering Europe: Outsourcing Companies’ Agenda for 2025
With only a few days left until 2025, "Ta3heed" Newsletter has spoken with a number of local and global outsourcing…
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Keshav Murugesh: Angel Investor Leading India’s Largest BPO
Keshav Murugesh is an Indian businessman serving as the CEO and Board Member of WNS Holdings, a multinational business process…
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