Customer service
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Profile
Alaa El Khishen: From Production Manager at Nestlé to Leading Raya Contact Centers
Engineer Alaa El Khishen has been serving as the CEO of Raya Contact Centers since April 2024.
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Concentrix Aims to Increase its Workforce in Egypt to 24,000 by the End of 2025
Concentrix, the U.S.-based company specializing in outsourcing, business services, and call centers, plans to expand its operations in Egypt, aiming…
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News & Reports
BDO Esnad Targets Expansion in the American and European Markets by 2025
BDO Esnad, a company specializing in outsourcing services, is planning to expand into the American and European markets in 2025…
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News & Reports
Important AI Tools for Enhancing the Cold Calling Strategy
Cold calling is a challenging and time-consuming task that has long carried a negative reputation, with 63% of salespeople considering…
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News & Reports
Key Global Trends in the Contact Center Industry for 2025
The contact center industry is continuously evolving, driven by technological innovations and ever-changing customer expectations.
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Customer Service Head: “e& Egypt Conducts Regular Reviews & Analyzes Customer Sentiments to Deliver an Exceptional Experience”
Sherif Attia, CEO of the Customer Service Sector at e& Egypt, revealed that the company adopts an advanced customer service…
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News & Reports
Statista: Egypt’s BPO Services Revenue to Reach $523.2 Million by End of 2025
A recent report by Statista projects that Egypt’s Business Process Outsourcing (BPO) market revenue will reach $523.2 million by the…
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Report: 30% – 40% of Call Center Employees Suffer from Eye Strain and Depression Symptoms
Customer service employees face significant stress, working in noisy environments with high customer expectations to always deliver top-quality service.
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Types of “Angry” Customers and How to Deal with Them
Regardless of the exceptional service you provide, it's important to realize that not every customer will always be satisfied. Some…
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Jobs
Lucrative Customer Service Jobs with No Experience Required
Customer service roles have become highly sought-after among Egyptian youth, especially with salaries reaching up to 20,000 Egyptian pounds per…
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