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News & Reports
Factors that must be present in the shoes of a customer service employee
Choosing the right shoes is essential for a customer service employee, especially since it will make a big difference in…
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Andriy Krupa.. The Legal Mind Behind ELEKS’ $290 Million Success”
Andriy Krupa, a seasoned legal expert, has ascended to the role of Acting CEO at ELEKS, a global leader in…
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How does the tone of voice affect the success of a customer service employee?
Tone of voice is a powerful tool in customer service. It’s not just what you say, it’s how you say…
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“Real mark Developments” specializes in 3000 square meters in projects, “Delta Business Park” for outsourcing companies
"Real mark Developments" company aims to allocate an area of up to 3000 square meters in the delta business park…
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Common Risks and Benefits of Outsourcing Cybersecurity Operations
No matter if your company interacts with customers directly or interacts with other entities, your biggest responsibility is to protect…
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“Talent Academy” .. A gateway to discovering cadres
The Egyptian Talent Academy, which was launched between the National Telecommunications Institute and Huawei, aims to build the capabilities of…
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Jobs
“Golden opportunities await fresh graduates in the customer service field!
Jobs in customer service are in high demand among Egyptian youth, especially with salaries reaching up to 15,000 Egyptian pounds…
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Sunday, December 29, 2024 Newsletter.. Expanding Domestically and Conquering Europe: Outsourcing Companies’ Agenda for 2025
We explore the opinions of executive leaders in the outsourcing industry on the Sunday, December 29, 2024 Newsletter..“Expanding Domestically and…
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Report: Outsourcing Companies Achieve 20-30% Average Profit Margin
Outsourcing companies typically achieve an average profit margin of 20-30% of the service fees charged to clients.
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Types of “Angry” Customers and How to Deal with Them
Regardless of the exceptional service you provide, it's important to realize that not every customer will always be satisfied. Some…
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