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Yamen El Ahmar Appointed CEO of “TTEC Egypt” Succeeding Amira Basyuni
According to Ta3heed newsletter, Engineer Yamen El Ahmar has been appointed as the CEO of TTEC Egypt, succeeding Amira Basyuni.
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Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr
As Eid Al-Fitr approaches, outsourcing companies in Egypt are preparing to celebrate the holiday with festive atmospheres, with preparations varying…
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Report: Employees Spend an Average of 8 Minutes Per Day on Each Smoking Break
Several studies have shown that tobacco use not only negatively affects employee productivity but also leads to increased costs for…
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11 Arab Countries in the 2024 Global Innovation Index
The Global Innovation Index ranks economies based on income group and global region, while also identifying economies that excel in…
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Can Egypt Benefit from the Trade Tensions Between Washington and Beijing to Boost Its Outsourcing Industry?
As trade tensions between the United States and China continue to escalate, along with resulting changes in global supply chains,…
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Important AI Tools for Enhancing the Cold Calling Strategy
Cold calling is a challenging and time-consuming task that has long carried a negative reputation, with 63% of salespeople considering…
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High-Level Discussions Between the Minister of Communications and Global Companies to Support Outsourcing Expansion
Dr. Amr Talaat, Minister of Communications and Information Technology, participated in the events of Mobile World Congress (MWC) 2025.
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Key Global Trends in the Contact Center Industry for 2025
The contact center industry is continuously evolving, driven by technological innovations and ever-changing customer expectations.
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Women in Outsourcing in Egypt: Boundless Ambitions and Challenges on the Path to the Top
In the rapidly changing world of business, women are no longer merely complementary figures—they have become driving forces behind success…
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