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Octopus Outsourcing serves its clients from Alexandria with 1900 seats..and opens a site in Saudi Arabia
Ahmed Allam, Business Development Manager at Octopus Outsourcing, said that his company provides cross-border outsourcing services from its main branch…
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Turnover rates… a “headache” for call centers
Call center Turnover rates average 30-44% per year, according to nextiva, and high turnover rates impact customer experience, revenue, and…
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turnover in call centers…a trend or external incentives that attract cadres?
Labor turnover in the local market is one of the issues that the call center industry has been complaining about…
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IVR is an important tool for marketing, sales and support teams
Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where…
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News & Reports
Transcom launches an AI-powered machine translation tool
Ahmed Gamaleldin, Transcom's regional director for outsourcing services, said that the company has implemented a technical solution using artificial intelligence…
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Andy Lee, founder of Alorica, from a clothing sales employee to the best businessman
Andy Lee, founder of the outsourcing company Alorica, was born in Taiwan in 1980 and moved to America when he…
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News & Reports
Technical jobs may disappear this year due to the development of technology.. Report
As we enter 2024, the impact of the development of technology and especially artificial intelligence (AI) solutions on various industries…
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Infograph
Top 5 IT Outsourcing Companies in 2024
In today’s rapidly evolving technology landscape, outsourcing IT services has become a strategic move for businesses to boost efficiency and…
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Services
Learn time management techniques in call centers
In the fast-paced environment of a call center, time is of the essence, so the ability to manage one's time…
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What is bad customer service? .. And how can it be avoided?
Bad customer service can be defined as a company's failure to meet customer expectations in terms of service quality, response…
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