Sunday, November 3, 2024..Banks: A Challenging Investment Opportunity for Outsourcing Companies
Good morning dear followers.. A new issue and a new copy of the Ta3heel newsletter.. Today we discuss an important topic related to banks: Is it a difficult investment opportunity for outsourcing companies? And how can we deal with that.
Opinions varied among a number of banking experts and technology sector officials regarding the role that outsourcing companies can play in serving banks and cooperating with them to improve the efficiency of their operations and reduce operating costs.
For more details here.
News and reports of the week
Gupta takes over as Regional Director of InTouch CX Africa
Ta3heed Newsletter has learned that Siddharth Gupta is set to take over as the Regional Director for Africa at InTouch CX.
Indian Siddharth Gupta has many experiences in the field of HR, most notably as a certified trainer in CBI and BBI “competency-based interviews and behavioral-based interviews”.
For more details here
Live Chat Remotely: Your Secret Weapon to Gain Customer Loyalty
Live chat is an important tool, or metaphorically speaking, a weapon, to gain customer loyalty, especially with the development of technology today.
Live chat is a powerful tool for businesses to communicate with their customers in real time, which is crucial for customers as it provides quick answers and personalized assistance that enhances the overall customer experience.
For more details here
SAQAYA English opens a new center to provide its services to European countries from Egypt
Ta3heed newsletter learned that the English company SAQAYA for IT solutions recently opened a new center in the local market in the Dokki area.
Telecom sector sources said that Saqaya started its operations in Egypt during 2022 to benefit from the skills of young Egyptian talents in providing high-quality value-added services to its customers across Europe from Egypt.
For more details here
Interview
Company Director in First Press Interview: “TTEC” aims to make Egypt a global center of excellence in customer experience
American BPO outsourcing company TTEC is adopting an ambitious plan in Egypt based on several axes: investing in digital transformation and harnessing the latest technologies such as artificial intelligence, automation and data analytics to improve operations and enhance customer interactions, according to Amira Bassiouny, Country Manager, TTEC Egypt.
In her first press interview, Bassiouny told Ta3hed Newsletter that her company also seeks to develop talents and enable its employees to develop their skills and advance their professional lives with the aim of creating a work environment that enhances innovation and positions Egypt as a global center of excellence in the field of customer experience.
For more details here
Profile
Jane Bliss is the Godmother of Customer Experience and bestselling author of leadership books.
Jane Bliss is the co-founder of the Customer Experience Professionals Association (CXPA) and has over 35 years of experience as a customer experience professional, so much so that she is known to many as the “Godmother of Customer Experience.”
For more details here
Infographic
Deloitte Innovation Hub Makes Egypt a Base for Exporting Digital Services
Deloitte has officially launched its Innovation Hub in Cairo, marking a significant milestone in its commitment to driving innovation and harnessing top-tier talent in Egypt.
This strategic investment, totaling $30,000,000 over three years, is made by Deloitte in recognition of Egypt’s wealth of talent and expertise in areas such as Computer Science, Computer Engineering, Business & Information Systems, and Data Engineering.
For more details here
Jobs
Customer service jobs with salaries up to 24 thousand pounds per month
International and local companies are looking for customer service employees to work in their centers in Egypt with monthly salaries of up to 24 thousand pounds.
A number of international and local companies in Egypt have announced their need for young men and women to work as customer service employees.
For more details here
