Sunday, February 23, 2025 Newsletter.. How Technology Facilitates Call Center Employees’ Work During Ramadan?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 23, 2025 Newsletter.. How Technology Facilitates Call Center Employees’ Work During Ramadan.
Ramadan is a unique period with its own traditions, requiring companies to reorganize work schedules and update strategies to accommodate the changing needs of both employees and customers.
With fasting, family obligations, and religious commitments, technology has become an essential tool for simplifying the work of call center employees during this time. It enhances productivity and efficiency in service delivery.
For more details here.
News & Reports
Customer Service: The Winning Bet for Tech Companies During Ramadan
As the holy month of Ramadan approaches each year, telecommunications companies and digital platforms ramp up their preparations to handle the anticipated surge in customer service demands, particularly in sectors such as food delivery, banking, and e-commerce.
To ensure swift and efficient responses to customer needs during this period—characterized by shifts in consumption patterns and peak communication hours—companies enhance their workforce, adjust shift schedules, and upgrade technical support systems.
For more details here.
Outsourcing Companies: The Cancellation of Form 6 is a Positive Step Toward Greater Job Stability in the Workplace
Several experts in Egypt’s outsourcing industry agree that the cancellation of Form 6 and the prohibition of unfair dismissal under the new labor law will contribute to greater job stability and enhance employee loyalty in the workplace. Many companies previously used Form 6 as a pressure tactic without any legal basis.
Recently, the Manpower Committee in the Egyptian Parliament approved the new labor law, which includes the abolition of Form 6, a document that was often misused to facilitate arbitrary dismissals.
For more details here.
U.S.-Based TaskUs and India’s eClerx Open Branches in Maadi Technology Park
Ta3heed Newsletter has learned from reliable IT sector sources that U.S.-based TaskUs and India’s eClerx, both leading outsourcing service providers, are currently opening new branches in Maadi Technology Park, Egypt.
According to the sources, both companies are in the process of recruiting executive teams in Egypt, with official operations expected to commence by mid-2024.
For more details here.
Services
5 Nutritional Tips for Customer Service Employees, Including Staying Hydrated
A report published by Aditya Birla Capital provided a set of nutritional tips for office workers, including customer service employees, to help them maintain a healthy diet.
The report highlighted that working from 9 AM to 5 PM daily without proper breaks and following an unhealthy diet can have serious consequences on the well-being of customer service representatives.
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Profile
Pankaj Danuka: A Chartered Accountant with a Quarter-Century of Experience in the Outsourcing Industry
Pankaj Danuka, the CEO and co-founder of Ameridial, graduated from the University of Delhi, India, and holds a Master’s degree in Economics from Delhi School of Economics.
Additionally, he is a Chartered Accountant and Finance Fellow from the Institute of Chartered Accountants of India.
Before joining Ameridial, Danuka held several prestigious positions in other organizations. He served as the CEO of Fusion BPO Services and the CFO of Xplore-Tech Services Pvt Ltd.
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Infographic
Egypt and Latvia Support Joint Opportunities in the Outsourcing Sector
Egypt and Latvia have maintained diplomatic and economic relations for 33 years, with the Latvian Embassy opening in Cairo in 2007 to strengthen cooperation in various fields, particularly in technology and outsourcing.
The trade exchange between the two countries reached $48.5 million in 2023, with Egyptian exports to Latvia showing significant growth, increasing from $3.9 million in 2019 to $10.6 million in 2023.
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Jobs
Exciting Job Opportunities in Call Centers in Egypt
Several local and international companies in Egypt have announced job openings for young professionals in various call center positions, offering competitive salaries and opportunities in multiple languages, including Arabic, English, and Spanish.
These positions are ideal for fresh graduates and university students, as they do not require specific academic qualifications but rather strong communication and interpersonal skills.
For more details here.
