Sunday, February 16, 2025 Newsletter..Egyptian Outsourcing Companies Are the Most Affected by the Minimum Wage Increase… But!
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 16, 2025 Newsletter.. Egyptian Outsourcing Companies Are the Most Affected by the Minimum Wage Increase
Several experts and executives in Egypt’s outsourcing industry agree that local companies are the most impacted by the recent decision to raise the minimum wage from EGP 6,000 to EGP 7,000. They explain that this increase will affect their contract pricing with clients and lead to higher operational costs.
Last week, the National Council for Wages, chaired by Dr. Rania Al-Mashat, Minister of Planning, Economic Development, and International Cooperation, approved raising the minimum wage for private sector employees from EGP 6,000 to EGP 7,000, with the new regulation set to take effect in early March.
For more details here.
News and reports of the week
Exclusive: $2,500 License Fee for Establishing and Operating a Call Center in Egypt
The “Ta3heed” Newsletters learned from informed sources that the license fee obtained by outsourcing service companies to establish and operate their call centers in Egypt amounts to approximately $2,500.
Sources stated that the Telecommunications Regulatory Authority requires the license fee to be paid in full in foreign currency in advance, provided that the applying company meets a set of conditions in coordination with the Information Technology Industry Development Agency (ITIDA).
They explained that among the key requirements are the availability of a UPS power supply and a generator to ensure uninterrupted service for customers in the event of power outages, as well as emergency exits, an evacuation plan for the call center buildings in case of disasters, and designated areas for employee breaks.
For more details here
Average Wages of Call Center Service Employees Worldwide in Key Countries, Including the U.S. and the Philippines
A report by Site Selection Group has revealed the average wages of employees in the call center services industry across several countries, including the United States and the Philippines.
United States
The outsourcing services sector in the U.S. employs between 2.5 to 3 million workers, with wages ranging from $17 to $22 per hour.
The country experiences strong demand for customer service operations, supported by its advanced infrastructure.
For more details here
Why Do Outsourcing Companies Need to Offer Their Services in More Than One Language?
With the increasing global expansion of brands, the world has become more interconnected than ever, compelling companies to communicate with their customers in their native languages.
E-commerce sales have seen a significant rise—up 16.8% globally and 25% in Latin America. Additionally, Helpware predicts that the Indian e-commerce market will double in size by 2025.
The United Kingdom and the Philippines have also experienced 20% growth.
These figures highlight the growing need for multilingual customer service to ensure smooth interactions with customers across various markets.
For more details here
Strategies to Enhance and Maintain Customer Loyalty
With increasing customer expectations and intense competition, maintaining customer loyalty has become crucial for the success of any brand.
Providing good products or services is not enough; brands must build strong and lasting relationships with customers through exceptional experiences that leave a deep emotional impact.
For more details here
PROFILE
The Inspiring “Krasovsky”: From Junior Programmer to Leading Sigma Software Group
Valery Krasovsky is the CEO and co-founder of Sigma Software Group, as well as a general partner at Sigma Software Labs and SID Venture Partners.
Valery began his career as a junior C++ developer before advancing to become a team lead and later a project manager.
With over 20 years of experience in the IT industry, he co-founded Sigma Software in 2002 and has led the company since its inception—first as COO and later as CEO.
Under his leadership, Sigma Software transformed from a startup with a small client base in Europe into a global software provider with over 2,000 employees, serving major clients like Volvo, AT&T, SAS, Fortum, Formpipe, and Scania.
For more details here
Infographic
The Evolution of Minimum Wages in Egypt’s Private Sector in USD
The Egyptian government, represented by the National Wages Council, has made multiple adjustments to the minimum wage for private-sector employees between January 2022 and March 2025.
Recently, it set the minimum wage at 7,000 EGP, equivalent to approximately $139.38, based on an average exchange rate of 50.21 EGP per USD.
The first adjustment to the private sector’s minimum wage was in January 2022, when it was set at 2,400 EGP, equaling $153.46. One year later, in January 2023, the government increased it to 2,700 EGP, equivalent to $109.09.
By July 2023, the third wage increase raised the minimum wage to 3,000 EGP ($108.92). In January 2024, the government added 500 EGP, bringing the wage to 3,500 EGP ($112.90).
For more details here
Jobs
Job Opportunities for Fresh Graduates in Call Centers
Several call center companies, both global and local, that operate from Egypt to provide services worldwide have announced their need to hire young professionals for various positions.
Some of these companies offer job opportunities in call centers across multiple languages, including Arabic and English, as well as positions that require fluency in Spanish, with competitive salaries.
Additionally, several local and international companies have opened hiring for call center agent positions, which are among the most suitable options for fresh graduates and, in some cases, university students.
For more details here.
