Sunday, February 9, 2025 Newsletter..Strategies of Local Outsourcing Companies to Attract and Retain Talent Amid Global Competition
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 9, 2025 Newsletter.. Strategies of Local Outsourcing Companies to Attract and Retain Talent Amid Global Competition
With the intensifying competition between local and global outsourcing companies to attract top talent and expand their businesses, each party seeks to offer various incentives and benefits to attract employees.
While global companies rely on their reputation and competitive salaries, it is essential to explore the strategies that local firms adopt to enhance their attractiveness and retain their top talent, which we will review in the following report..
For more details here.
News and reports of the week
Included “Foundever” and “Teleperformance”… Peter Ryan’s Whirlwind Visit to Egypt for a Week
“Ta3heed” newsletter has learned from informed sources that Peter Ryan, CEO of Ryan Strategic Advisory and one of the most prominent international analysts in the outsourcing industry, visited Egypt from January 26 to 30.
The visit aimed at exchanging technical expertise and reviewing successful experiences in Egypt’s business process outsourcing (BPO) industry.
According to sources in the information technology sector, Ryan began his visit by inspecting the headquarters of the global company Foundever at City Stars Mall in Nasr City.
This was followed by a field visit to Teleperformance in New Cairo on Monday, January 27.
For more details here
“Concentrix Egypt” Weighs Between Kafr El-Sheikh and Mansoura for Expansion… and Plans to Add Urdu and Mandarin
The American outsourcing services company Concentrix is currently weighing between the cities of Kafr El-Sheikh and Mansoura for establishing a new branch in the Delta region in the upcoming phase.
Amr Sobhi, the company’s CEO in Egypt, stated that the matter is still under study, explaining that the new branch is expected to accommodate between 1,000 and 3,000 employees, which would enhance its operational capacity.
Sobhi added that the planned branch to be inaugurated in the Delta region will be the first of its kind at Concentrix Egypt, operating entirely with an all-female workforce (100%).
He pointed out that his company is committed to empowering youth in all of Egypt’s governorates by providing them with rewarding job opportunities that ensure a decent life and respect their professional aspirations.
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“Refky” Establishes Planovate Company for Consulting Services in America
According to the Ta3heed newsletter, Engineer Ahmed Refky, the former CEO of Raya for Contact Centers, has founded a new company in America specializing in providing consulting services in the outsourcing industry under the name “Planovate.”
Informed sources in the IT sector stated that Planovate is headquartered in the state of Florida and operates in the areas of strategic planning, business transformation, startup growth support, and customer experience, as well as offering consulting services in business process outsourcing (BPO).
It is worth noting that Ahmed Refky decided to retire from his position as CEO of Raya for Contact Centers in February 2023, and at that time the company announced the appointment of Ahmed Abu Al-Az as his successor.
For more details here
“Phrases That Could Cost You Your Customers – Avoid Them to Maintain Their Loyalty”
Customer service plays a crucial role in building loyalty and enhancing the customer experience.
Studies show that 76% of consumers stop doing business with a company after just one bad experience.
This makes choosing the right words during customer interactions essential, according to a report by Invoca.
For more details here
PROFILE
Dennis Wakabayashi … A Journalist Leading International Events in the Customer Service Industry
Dennis Wakabayashi is a digital content creator and a journalist specializing in customer service.
He is also a keynote speaker and consultant to many organizations—so much so that he has been nicknamed the global voice of the industry.
Wakabayashi empowers customer service professionals around the world through his YouTube channel and his podcast, “CX in the Wild.”
He has been recognized as one of the top influencers in the corporate sector and has been included in the American Digital Campaign for over 40 years, in addition to being honored as one of the top 23 influential figures in customer experience for 2023 and one of the top 50 brand ambassadors.
For more details here
Infographic
Record Performance for “Silicon Waha”: 82% Occupancy in New Technology parks in 2024
Silicon Waha Company for the management and operation of new technology zones achieved a record performance last year, with occupancy rates across all technology parks rising to 82% and hosting more than 31 clients.
According to data obtained by the Ta3heed newsletter, these partnerships contributed to the creation of over 7,000 job opportunities. In addition, the company has prepared a plan to organize events in the technology parks —through conferences, exhibitions, and seminars—with the aim of promoting these parks to attract investment opportunities.
In light of this, a conference under the name “Waha Connect” was organized, which will continue on a quarterly basis across all technology parks.
For more details here
Jobs
Some in dollars… Job opportunities in call centers for youth
Several global and local call center companies, which have made Egypt their hub for providing services worldwide, have announced the need to hire new young employees for various positions.
Some international and local companies are offering job opportunities in call centers, either in Arabic or English, and some positions require speaking Spanish, with attractive salaries.
Multiple companies, both local and international, in Egypt have announced their need to hire young employees of both genders for call center agent positions. Call center agent jobs are considered among the most suitable options for fresh graduates and, at times, even for university students.
Customer service jobs do not require specific academic qualifications or specialized skills, but rather focus on communication skills, eloquence, and self-control, especially for those providing services in Arabic.
For more details here.
