Sunday, October 26, 2025 Newsletter…How Generations Coexist Within the BPO Industry’s Work Environment
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, October 26, 2025 Newsletter.. How Generations Coexist Within the BPO Industry’s Work Environment.
The outsourcing and call center industry is witnessing a clear transformation in the generational dynamics within the workplace.
Between a generation with long experience, relying on direct human relationships, and a new generation raised in the age of technology and Artificial Intelligence, characterized by speed and flexibility, new challenges and opportunities emerge for managing teams and achieving balance within organizations.
This diversity in thinking styles, communication methods, and professional motivations compels companies to reconsider their management strategies, training, and development programs.
For more details here.
News & Reports
Dr. Mohamed Eissa: Egyptian-European Summit Opens New Horizons for Economic Partnership with Europe
Dr. Mohamed Eissa, a member of the Egyptian Business Community delegation participating in the Egyptian-European Summit held in Brussels, the Belgian capital, under the chairmanship of His Excellency President Abdel Fattah El-Sisi, and with the participation of European Council President Antonio Costa, European Commission President Ursula von der Leyen, and several leaders of the European Union member states, praised the summit.
For more details here.
We Publish a List of Permissible Foods Inside Call Center Environments
Providing food for a customer service employee is not difficult, but if cleanliness rules are not adhered to, many problems can automatically occur. For instance, consuming food containing curry, gravy, or viscous materials can cause a mess in the workspace.
According to a report published by “Bluesheep Call Center,” eating chocolate or any soft drinks can lead to damage to the keyboard or headset, which could cause a serious communication failure.
For more details here.
Will Governments Become the Biggest Clients for the Outsourcing Industry?
In an unprecedented global move, Albania announced several weeks ago the appointment of an Artificial Intelligence system named “Diella” to the position of Minister of Public Procurement.
This makes it the first country to entrust ministerial duties to a digital entity relying entirely on AI technologies.
This step represents a qualitative shift in public service management methods and the outsourcing of governmental operations.
For more details here.
How to Establish an Effective First Aid Program in the Workplace
Workplace first aid refers to the urgent and temporary care provided to a person immediately following an injury.
According to a report published by the SafetyCulture website, first aid uses emergency measures to ensure an employee’s condition is stable while awaiting the arrival of a healthcare provider.
Although it does not replace specialized medical assistance, workplace first aid is essential for maintaining employee safety until they receive full medical care.
For more details here.
Profile
Markus Baur: 15 Years of Building a Development Environment Managed from Vietnam with a Swiss Spirit
Markus Baur grew up in Switzerland and possessed leadership capabilities that enabled him to launch and lead an international Information Technology company specializing in software development and software outsourcing services.
He currently serves as the CEO of Axon Active, a company of Swiss origin that provides offshore/nearshore software development services in Vietnam and the United States.
For more details here.
Infographic
“Digitopia”… Egypt’s Largest Competition to Discover Digital Talent
As part of the “Digital Egypt” strategy adopted by the Ministry of Communications and Information Technology (MCIT) to promote innovation and digital entrepreneurship, the first edition of the “Digitopia” competition continues.
It is considered the largest national competition to discover and nurture Egyptian talent in the fields of technology, software, cybersecurity, and digital arts.
Since its launch, the competition has successfully attracted over 25,000 innovators from various governorates across Egypt, who formed 6,500 teams.
For more details here.
Jobs
Investment Without a University Degree: How Egypt’s BPO Sector Became a Gateway to Wealth and Job Security
The employment landscape in Egypt has changed; working in the Customer Service and Business Process Outsourcing (BPO) sector is no longer merely a temporary station to fill a financial gap.
This sector has undergone a radical transformation, today becoming a promising career path that offers financial stability and a solid professional future for thousands of young Egyptians.
For more details here.
