Sunday, October 19, 2025 Newsletter…“Sharm El Sheikh Agreement” Boosts Global Outsourcing Companies’ Confidence in Egypt
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, October 19, 2025 Newsletter.. “Sharm El Sheikh Agreement” Boosts Global Outsourcing Companies’ Confidence in Egypt
A number of experts and officials in the Information Technology sector agreed that Egypt’s sponsorship of the peace agreement between the Palestinian and Israeli sides in Sharm El Sheikh is likely to contribute to the stability of security and political conditions in the Middle East.
This stability will incentivize global companies to expand their operational presence and inject new investments into the local market.
They predicted that Egypt could transform into a leading regional hub for providing outsourcing services in several areas, including technical support and financial services, provided that commitment to the truce agreement between the two warring parties continues. This would strengthen investor confidence and ensure the sustainability of operations while reducing operational risks.
For more details here.
News & Reports
Report: 40% of CEOs Plan to Increase Their Outsourcing Investments in 2026
Amid increasing competition within the global technology market, the software development industry is witnessing a qualitative shift in its outsourcing patterns, transforming from temporary solutions into strategic tools for growth and enhanced operational efficiency.
According to a report issued by “Deloitte,” nearly 40% of CEOs plan to increase their investments in external outsourcing services over the next year.
For more details here.
How Outsourcing Companies Counter the Risk of Data Leakage in the Era of Large Language Models
As companies increasingly rely on Large Language Models (LLMs) to process data and enhance performance, the issue of data security and protection against leakage has become one of the most significant challenges facing the outsourcing and data analytics industries.
In this context, companies have developed new tools for Data Anonymization, which work to remove and substitute sensitive information locally before it is passed to any external Artificial Intelligence system.
For more details here.
Manu Ragab Appointed General Manager of TTEC Egypt, Succeeding Yamen Alahmar
The American outsourcing services company, TTEC, has decided to appoint Manu Ragab as its new General Manager in Egypt, succeeding Yamen Alahmar, who held the position for approximately seven months.
Manu possesses over 23 years of experience in the Business Process Outsourcing (BPO) industry.
Throughout her professional career, she successfully managed and executed operations for more than 9,000 employees, achieving sustainable growth and elevating customer service efficiency.
For more details here.
Recorded AED 800,000 in Digital Exports… “NetArabia” Aims to Establish Two Offices in Oman and Qatar by 2029
NetArabia Digital Solutions aims to establish two new offices in the Omani and Qatari markets, while quadrupling its volume of digital exports to Gulf countries by 2029, as part of its plan to enhance its regional presence.
Mohamed Sayed, Chairman of NetArabia, stated that his company officially began operations in Qena Governorate in 2016, and a branch was later established in Hurghada to serve the Red Sea cities.
For more details here.
Profile
Roy Atkinson: From Playing the Guitar to Customer Service Analyst
Roy Atkinson is an analyst and writer specializing in customer service support for several international publications and research papers.
He also serves as the CEO and Principal Consultant for Clifton Butterfield, a company specializing in business consulting.
Roy is also a member of the International Certification Standards Committee for the HDI Institute and the Computer Support Advisory Council, in addition to being a regular speaker at the Institute’s conferences.
For more details here.
Infographic
Egyptian Center for Economic Studies: Experienced Workers Most in Demand for White-Collar Jobs in Egypt
A study prepared by the Egyptian Center for Economic Studies (ECES) revealed that experienced professionals are the most in-demand for white-collar jobs in Egypt during the third quarter of 2025.
According to the report, a copy of which was obtained by the “Ta3heed”, a bachelor’s degree remains a fundamental requirement for nearly 98% of white-collar positions.
White-collar jobs include sectors such as marketing, advertising, information technology, real estate, customer service, and software development.
For more details here.
Jobs
The Educational Revolution: How AI is Reshaping the Future of the Classroom
Artificial Intelligence is no longer just a futuristic concept; it has become a major driving force in completely changing the landscape of the educational process.
Integrating AI technologies into the education sector represents a paradigm shift, moving learning from a standardized model for all students to a personalized experience custom-designed to meet the needs of each individual learner.
For more details here.
