Sunday, January 19, 2025 Newsletter.. Universities.. Gateway for Outsourcing Companies to Attract Ideas and Staff in 2025
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, January 19, 2025 Newsletter.. Universities.. Gateway for Outsourcing Companies to Attract Ideas and Staff in 2025.
A number of workers in the outsourcing services industry agreed that universities are the gateway for companies to attract ideas and qualified human cadres to work with them immediately after graduation, explaining that Egypt’s future lies in investing in young people who have a passion and enthusiasm to learn about everything new on the global scene.
They stressed that their companies are planning to sign partnerships with universities during the current year on various levels, whether supporting student graduation projects or developing artificial intelligence technology services, which will be reflected in raising productivity and performance rates within the industry.
For more details here.
News & Reports
PwC opens technology and innovation center in Cairo Festival City
Al-Futtaim Group Real Estate signed an agreement with PricewaterhouseCoopers “PwC” last week, which includes the latter opening its Technology and Innovation Center (ETIC) in the business district of Cairo Festival City Mall in the Fifth Settlement area in New Cairo.
This move is set to expand PwC’s business portfolio in Egypt and enhance its position as a centre of excellence offering a diverse range of integrated services to the business sector.
For more details here
How does the tone of voice affect the success of a customer service employee?
Tone of voice is a powerful tool in customer service. It’s not just what you say, it’s how you say it. A warm, empathetic tone can turn a simple interaction into a positive experience.
A cold or impatient tone can quickly erode customer trust and drive them away from your service or product.
For more details here
Factors that must be present in the shoes of a customer service employee
Choosing the right shoes is essential for a customer service employee, especially since it will make a big difference in their daily comfort and contribute to increasing their productivity.
It also prevents him from getting any health problems in the long term. According to a report published by Medium, wearing unsupportive or uncomfortable shoes can lead to foot pain and swollen ankles, which develop over time to become more serious and move to back pain and joint stiffness.
Therefore, investing in comfortable shoes with proper support is essential.
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Interviews
Luxoft aims to transform Egypt into a major hub for its operations within three years
Global automotive software company Luxoft aims to transform Egypt into a major hub for its operations within two to three years, Amr Taher, the company’s Egypt director, said.
Taher said in his interview with the “Ta3heed” newsletter that his company plans to reach 1,000 employees in its Cairo office by 2028, explaining that Luxoft’s focus is on European countries and has recently moved to the Chinese market and the Gulf countries.
He praised the support provided by the Ministry of Communications, the Information Technology Industry Development Agency (ITIDA) and the Information Technology Institute (ITI) in training and qualifying human cadres in the industry.
For more details here
PROFILE
Andriy Krupa.. The Legal Mind Behind ELEKS’ $290 Million Success
Andriy Krupa, a seasoned legal expert, has ascended to the role of Acting CEO at ELEKS, a global leader in software outsourcing and integrated solutions.
With an impressive academic background, including an MBA and a Master of Laws, Krupa has been instrumental in shaping ELEKS’ legal strategy and driving its growth.
Under Kroupa’s leadership, ELEKS has experienced remarkable growth, with annual revenues now exceeding $290 million.
For more details here
Infographic
“Konecta” bets on Egypt and launches a regional center to support its services
Spanish company Konecta has decided to establish its first global center of excellence in the field of generative artificial intelligence in Egypt, to be a regional center covering several markets.
In this regard, a memorandum of understanding was signed between the Information Technology Industry Development Agency (ITIDA) and “Konecta Egypt for Customer Service”, a subsidiary of the Spanish Konecta Group, which specializes in outsourcing services and digital customer experience solutions based on artificial intelligence, in the presence of Mr. Noureddine Behman, CEO of the global “Conecta” Group.
For more details here.
Jobs
Salaries up to 19 thousand pounds..Invest in your professional future and skills
Customer service jobs are not just a job, but an excellent opportunity for your communication skills, to solve problems, due to pressure.
Emerging companies in the market are characterized by the presence of stimulating work that supports your professional growth.
Find out how you can register for these opportunities and you must succeed.
For more details here.
