Sunday, December 8, 2024 Newsletter.. Outsourcing companies face the challenges of 2024 by expanding in value-added services
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, December 8, 2024 Newsletter.. Outsourcing companies face the challenges of 2024 by expanding in value-added services.
A number of experts and officials of outsourcing services companies in Egypt agreed that the industry has witnessed remarkable developments and significant government support during the current year despite the global and local economic challenges that have caused a reduction in companies’ profit margins.
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News and reports of the week
Criteria for large institutions in contracting with outsourcing companies
Outsourcing has become an indispensable strategy for large companies to maintain their competitiveness in today’s global market.
Whether it’s IT services, customer support or supply chain management, outsourcing allows companies to access top talent, reduce operational costs and focus on their core competencies.
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E-commerce platforms cope with Black Friday pressure with exceptional customer service expansions
Every year, e-commerce platforms tend to make exceptional and unusual expansions to keep up with the increasing demands from their customers during the Black Friday sales season by temporarily appointing new batches of customer service employees or raising the efficiency and developing the skills of those already in place.
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Top 5 Countries in Customer Service Worldwide
Customer service is one of the most important factors that distinguish companies in global markets.
Large companies rely on advanced technology to improve the customer experience, but they also rely on human competencies.
The quality of customer service varies from country to country based on the investments that countries allocate to this sector, the prevailing culture in dealing with customers, and the availability of skilled talent. Below we review the top five countries known for their leadership in the field of customer service.
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Services
Top 11 Skills Customer Service Representatives Must Have
When you understand your customer’s needs and put yourself in their shoes, you’ll find that simple things like good communication, empathy, and caring play a critical role in enhancing the customer experience and building loyalty.
One positive experience can earn you a customer for life, while one negative experience can cost you dearly. That’s why it’s essential to identify the core skills that make a difference in the quality of customer service.
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Profile
Stephen King from Amnesty International to founder of the first online accounting services company
Stephen King is the founder and CEO of GrowthForth, the first online accounting company, and one of the world’s leading industry leaders.
Stephen has over three decades of experience in accounting systems design, technology development, and management services. Prior to opening GrowthForce, he was President of Insperity’s Financial Management Services division for two years, which was created through the acquisition of Virtual Growth Incorporated, which Stephen founded in 1995 in New York City.
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Infographic
Black Friday..Seasonal offers and customer service alert
The Black Friday sales season is one of the busiest times in the global e-commerce services sector every year, and service providers face pressure to improve the customer experience and meet their needs for the goods they are looking for as quickly as possible and at a competitive cost compared to other traditional stores.
It is noteworthy that 200.4 million people worldwide made online shopping operations during the past year, including about 90.6 million on Black Friday alone.
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Jobs
Call center jobs with salaries up to 17 thousand pounds
A number of companies have announced their need for call center employees with generous salaries of up to 17 thousand pounds, in a number of large and medium-sized companies.
A number of international and local companies offer customer service jobs for young people in Arabic or English.
Customer service jobs are considered one of the most suitable jobs for young graduates and sometimes university students.
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