Sunday, April 13, 2025 Newsletter.. “Tax Incentives” and “Financing”: Keys to Supporting the Employment of New Graduates in the Outsourcing Sector
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, April 13, 2025 Newsletter.. “Tax Incentives” and “Financing”: Keys to Supporting the Employment of New Graduates in the Outsourcing Sector.
Amid the rapid growth of the outsourcing industry in Egypt, a key challenge remains in attracting companies and employing local talent: “graduate readiness”.
Industry experts believe that the solution lies in restructuring educational curricula and intensifying collaboration between the government and the private sector, ensuring the graduation of youth who are linguistically and technically qualified for an increasingly competitive global market.
Additionally, there is a need to offer tax exemptions or financing to encourage companies that hire new graduates.
For more details here.
News & Reports
Silicon Waha Announces the Launch of the Second Edition of “Waha Connect” Event
Silicon Waha, a leading company in the management and operation of technology Parks in Egypt, has announced the launch of a new edition of its “Waha Connect” event, under the theme “Shaping the Horizons of Information Technology”.
This edition of the event will take place at the technology park in New Beni Suef City on Thursday, April 17, 2025, from 10:00 AM to 3:00 PM.
For more details here.
Yasser Omran Appointed CEO of “Alorica Egypt” Following Paulo Pereira
Yasser Omran assumed the role of CEO of Alorica Egypt, a global outsourcing services company, on March 10th, succeeding Paulo Pereira.
Omran brings 18 years of professional experience in the call center industry, having held leadership positions in several local and international companies before joining Alorica Egypt.
For more details here.
How Do Wall Colors in Call Centers Affect Employee Behavior?
The choice of wall colors in call centers plays a significant role in employee behavior, especially since nearly 50% of their occupants are under the age of 29, while 22% are between 18 and 24 years old.
Several university studies have shown that the colors surrounding an employee’s workspace account for nearly 25% of their job satisfaction.
For more details here.
From “Sorry, I Don’t Understand” to “How Can I Help You?” – Artificial Intelligence is Changing the Future of Customer Interaction
In a rapidly evolving world, the use of Chatbots has become a key part of company strategies to enhance customer experience.
With technological advancements, significant differences have emerged between rule-based traditional robots and AI-powered conversational robots (Conversational AI), completely transforming how companies interact with their customers.
For more details here.
Profile
“Rania”: From “Headset” to Leading Vodafone Intelligent Solutions Egypt (VOIS)
In a professional journey spanning over 27 years, Rania Salah has secured a prominent position among female leaders in the telecommunications and information technology sector.
She currently serves as the CEO of Vodafone Intelligent Solutions (VOIS) Egypt, one of the largest outsourcing service providers in the Egyptian market.
Rania began her career in 1998 as a customer service representative at Vodafone Egypt.
For more details here.
Infographic
Egypt Supports Freelancing with a Strategic Vision and Executive Steps to Boost the Digital Economy
Amid the push for digital transformation and empowering youth, Egypt has adopted an integrated strategy to support freelancing and entrepreneurship.
This includes providing infrastructure, training, and tax incentives, contributing to the creation of new job opportunities and enhancing the competitiveness of the Egyptian economy.
For more details here
Jobs
Golden Opportunities in Egypt’s Call Centers: Attractive Salaries & Multilingual Jobs Await You
In a move that reflects the recovery of Egypt’s job market, a number of local and international companies have announced new hiring opportunities in the Call Center sector, offering competitive benefits including attractive salaries and multilingual job roles.
These opportunities are tailored to meet the needs of young people looking for a strong start to their career journey—especially fresh graduates and university students.
For more details here
