Manu Ragab Appointed General Manager of TTEC Egypt, Succeeding Yamen Alahmar
The American outsourcing services company, TTEC, has decided to appoint Manu Ragab as its new General Manager in Egypt, succeeding Yamen Alahmar, who held the position for approximately seven months.
Manu possesses over 23 years of experience in the Business Process Outsourcing (BPO) industry.
Throughout her professional career, she successfully managed and executed operations for more than 9,000 employees, achieving sustainable growth and elevating customer service efficiency.
Manu’s expertise encompasses strategic leadership, transformation management, and multi-site operations, along with the ability to build strong teams and enhance the customer experience.
It is worth noting that TTEC Holdings launched its pilot operations in Egypt in 2023. Since then, the company has witnessed significant growth, with its employee count reaching approximately 260 by 2024.
The company obtained the license to establish and operate call centers from the National Telecom Regulatory Authority (NTRA) last November.
Dr. Amr Talaat, the Minister of Communications, inaugurated TTEC’s headquarters in the Maadi Technology Zone in February 2025.
At that time, TTEC announced its plan to increase its employee base in Egypt to 800 employees by 2026, to provide services including customer care, acquisition, fraud prevention and detection, and content moderation.
