Maggie Dowidar leaves her position at Intouch CX
Maggie Dowidar has left her position at Intouch CX after a year as the company’s Regional Director for Africa.
Maggie, who has over 25 years of experience in working in call center and outsourcing solutions in many local and regional companies, told Ta3heed Newsletter that she will devote herself to providing her expertise as an independent consultant to companies.
Prior to taking up her role at InTouch, she was the Director of Support Services at Raya Contact Centers for 5 years and was also a Board Member at GCX, the Gulf arm of RCX and Saudi Arabia.
She was also responsible for managing the following sub-functions: Workforce Management, Management Information Systems and Reporting, Quality Control and Customer Experience, Training and Operational Development, and New Project and Application Management across all company locations and countries.
She was responsible for initiating and implementing the work-from-home model, teaching approximately 80% of RCX HC employees, and sponsoring the CSR program within RCX.
I also led a global project to automate reporting through Power BI, and initiated several efficiency projects across different functions at RCX.
Prior to that, she worked for two years at MetLife Insurance Company, and had a long history of working at Oxide, a subsidiary of Telecom Egypt, most notably as the Support Sector Manager and Quality Assurance Sector Manager at the company.
