Jay Baer: Author of 7 Customer Service Bestsellers and Founder of Multi-Million Dollar Companies
Jay Baer is a seasoned leader in customer service and digital marketing, boasting over 25 years of expertise in digital marketing and customer experience.
Baer has dedicated 30 years of his professional life to helping more than 700 prestigious global brands—including Nike, Oracle, Salesforce, Bentley, and the United Nations—acquire and retain more customers.
Jay Baer holds a Bachelor’s and Juris Doctor (J.D.) in Law from the University of Michigan Law School. During his time at the university, he was involved with the Michigan Law Review and the Black Law Students Association.
He began his career in online marketing in 1993, quickly becoming a trusted resource for the press, including USA Today, Time, CBC, and NPR.
In 2000, he founded Mighty Interactive, a digital agency offering solutions in web strategy, search engine marketing, and email marketing.
The agency was named the Best Digital Marketing Firm in Arizona for five consecutive years, in addition to winning other national and international awards for its excellence in e-marketing, before merging with “Off Madison Ave” in 2005.
Jay is considered one of the most prominent influencers among marketing executives, business marketers, and small business owners.
Baer has authored seven best-selling books in marketing and customer service, including “Talk Triggers,” a comprehensive guide to boosting customer engagement and growth through strategic and operational differentiators that spark word-of-mouth promotion.
He has also co-founded six multi-million dollar companies and has been selected as a premier global expert in the fields of marketing and customer experience.
Jay delivers approximately 65 keynote speeches annually around the world, traveling globally to teach business leaders how to leverage current shifts in technology and consumer expectations to their advantage.
In 2008, Jay founded Convince & Convert, a social media strategy consultancy.
Praised by the Content Marketing Institute as the best content marketing blog in the world, it attracts over 250,000 marketers monthly, providing advanced insights and strategies.
He also hosts the “Social Pros” podcast, an essential reference for global marketers, highlighting his thought leadership in transforming customer engagement through social media and content marketing.
