Sunday, August 17, 2025 Newsletter… Egyptian Outsourcing Companies Bet on University Students to Build a New Generation of Talent
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, August 17, 2025 Newsletter..Sunday, August 17, 2025 Newsletter… Egyptian Outsourcing Companies Bet on University Students to Build a New Generation of Talent.
As Egypt’s outsourcing sector faces escalating competition and strives to strengthen its position as a regional hub, major companies are looking to university students as a promising workforce to invest in early.
CEOs of three specialized companies confirmed that integrating young people into the work environment before they graduate gives them practical experience and equips them with the skills needed for the market.
They emphasize practical training and developing soft skills such as effective communication, language proficiency, and problem-solving.
For more details here.
News & Reports
Karim Hamza Resigns as Regional Manager for Tech Mahindra in Egypt
The “Ta3heed” newsletter has learned that Dr. Karim Hamza has left his position as the regional manager for the Indian outsourcing services company, Tech Mahindra, after serving for approximately two years and nine months, beginning in November 2022.
Hamza is currently working as a senior advisor to governments, multilateral institutions, and technology companies on AI governance and the design of national strategies, with a special focus on implementing sustainable development goals, inclusive innovation, and institutional capacity building.
For more details here.
“Winners”: We Attracted New Clients from the Saudi Banking Sector in 2025
Shaimaa Fouad, CEO of Winners Outsourcing Services, stated that since the beginning of the year, the company has focused on increasing its number of employees and securing more large, long-term clients to support its rapid growth.
She added that the company has focused on international expansion, starting with the Saudi market, where it has successfully signed contracts with multiple clients, including banks.
For more details here.
Medical Call Centers Shape the Future of Health Tech and Patient Safety
As innovations in medical device technology increase, ensuring digital quality and regulatory compliance has become crucial for guaranteeing patient safety and achieving operational efficiency.
In this context, specialized medical call center services are playing a growing role in supporting companies by monitoring performance, tracking malfunctions, and ensuring a quick response to the needs of both clients and patients.
For more details here.
“Agentic RAG” Redefines the Role of Call Centers in Protecting Bank Customers
Financial crimes, particularly fraud, are on an unprecedented rise globally. This is pushing banks and financial institutions to seek smarter solutions to protect their customers’ money and data.
This is where “Agentic Retrieval-Augmented Generation” or “Agentic RAG” emerges as a promising technological innovation that expands the capabilities of AI in fraud detection and regulatory compliance through call center systems.
For more details here.
Profile
Simon… His company started with 5 employees and expanded across Europe in 20 years
Tamás Simon was born in 1962 and graduated from the Budapest University of Technology. He began his career in the technology sector at Krupp in Germany before moving to Vienna to work as a consultant and project manager at Siemens and CSC from 1990 to 1999.
In August 1999, Simon and his partner, Robert Mayer, founded Qualysoft GmbH in Vienna.
The company, which specializes in resource management and software development, started with a small team of only five employees.
For more details here.
Infographic
5 Training Courses to Develop Customer Service Staff Skills, Some Free
The global training market is experiencing rapid growth, with estimates projecting it to reach $188.9 billion by the end of 2025, up from $99.4 billion in 2021.
This is expected to surge to $681.7 billion by 2033, with an annual growth rate of 17.4%, according to CX Lead data.
Amid this growth, it’s crucial to develop the skills of customer service employees, especially those working in call centers, through specialized training programs—some of which are free. Here are the top 5 courses and certificates to consider:
For more details here.
Jobs
Starting at a Call Center: Today’s Job, Tomorrow’s Career
Working in Egypt’s call center sector is more than just a typical job; it’s a real gateway to a bright professional future.
As this sector experiences unprecedented growth, it offers job opportunities that don’t require complex academic qualifications. Instead, they primarily focus on your personal skills and your ability to communicate effectively.
If you have a strong personality and are good at building trust with others, this field provides an ideal work environment to develop your skills and advance your career.
For more details here.
