Sunday, December 29, 2024 Newsletter.. Expanding Domestically and Conquering Europe: Outsourcing Companies’ Agenda for 2025
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, December 29, 2024 Newsletter..“Expanding Domestically and Conquering Europe: Outsourcing Companies’ Agenda for 2025
With only a few days left until 2025, “Ta3heed” Newsletter has spoken with a number of local and global outsourcing companies to get a glimpse of their plans for the coming year, which they may not have been able to achieve in 2024.
Global Company Official: We Exceeded Our Targets in Egypt and Are Focusing on the Delta in 2025
An official at a global outsourcing company operating in Egypt stated that the company had exceeded its targets in 2024 and that the company is growing steadily.
For more details here.
News and reports of the week
A Comprehensive Look at Outsourcing Contract Types: Fixed-Price, Time and Materials, and Managed Services
An outsourcing agreement is a legal contract between two parties: a company and an external service provider. As outlined in a report by Top Legal, this agreement defines the terms of the services to be provided.
Companies often negotiate such contracts when they wish to delegate specific tasks to external companies to gain expertise or reduce costs.
Outsourcing contracts specify performance criteria, expectations, and detailed service level agreements (SLAs). A well-crafted contract clearly defines the required tasks. Effective communication between both parties throughout the project lifecycle is essential to ensure continuity and maintain value in all aspects of the work scope.
For more details here
5 Ways to Improve the Mental Health of Customer Service Employees
By nature, customer service roles are stressful due to constant interactions with customers, which often involve complaints and sometimes seemingly unreasonable expectations.
Therefore, call centers around the world have begun to pay significant attention to the mental health of their customer service employees. Reports from the World Health Organization confirm that depression and anxiety are responsible for losses of around 12 billion working days worldwide each year, equivalent to a trillion US dollars in lost productivity annually.
The report also confirmed that one in six people in their jobs face challenges related to their mental health in their workplaces.
For more details here
Report: Outsourcing Companies Achieve 20-30% Average Profit Margin
Outsourcing companies typically achieve an average profit margin of 20-30% of the service fees charged to clients.
This margin covers employee salaries, the purchase of technical equipment, and investments in technological infrastructure.
However, this percentage varies depending on the type of service provided and the terms of the contract agreed upon with clients.
According to a report, there are four main types of pricing models for outsourcing services:
For more details here
Types of “Angry” Customers and How to Deal with Them
Regardless of the exceptional service you provide, it’s important to realize that not every customer will always be satisfied. Some may have high expectations.
Aggressive Customers These individuals are typically quick to anger, critical, and often verbally abusive. They believe their needs are paramount. They may shout, complain, or even make personal attacks.
For more details here
PROFILE
Nash”: 22 Years of Experience in Developing US Outsourcing Companies
Robert Nash is currently the CEO of Helpware, a global outsourcing services company founded in 2015.
Prior to that, he held significant positions in six major global companies, most notably Xerox and several US outsourcing companies including Brainware, HealthCare, Faneuil Inc, Conduent, and Railinc.
Nash, an American national, possesses an extensive 22-year track record in developing and managing outsourcing services companies. Additionally, he has contributed to the growth of human resources departments and team management within companies, and has expertise in outsourced payment solutions.
For more details here
Infographic
“Egypt Leads the Region in Automotive Software Industry”
Egypt is making steady progress in the automotive software industry. The government is collaborating with local and global companies specializing in developing and exporting automotive technology to meet market demands.
Automotive Software Industry
Companies like Valeo, Capgemini, Vehicle Evo, Sitec Solutions, and Luxoft are among the most prominent global companies operating in Egypt in the automotive technology sector.
The Ministry of Communications and Information Technology, through its efforts and arms represented by the Information Technology Institute (ITI) and the Information Technology Industry Development Agency (ITIDA), is working to cooperate with companies and train specialized cadres to qualify them for this promising market.
For more details here.
Jobs
Lucrative Customer Service Jobs with No Experience Required
Customer service roles have become highly sought-after among Egyptian youth, especially with salaries reaching up to 20,000 Egyptian pounds per month.
These jobs offer an ideal opportunity for recent graduates and university students to enter the workforce.
The following link presents the average salaries for outsourcing services jobs sought after by several outsourcing companies in the Egyptian market, based on data from the job search platform “Wuzzuf.
For more details here.
