“Report: Sleeping Pills Harmful for Customer Service Agents; Carbohydrates Recommended”
Working night shifts is one of the most challenging aspects of being a customer service representative. It’s essential to understand that this inevitably leads to sleep deprivation and exhaustion.
When you return home to try to sleep, the signals from your internal body clock, daylight, and society all tell you it’s time to be awake and active. Therefore, your sleep is likely to be fragmented and short, no matter how tired you feel, as many call center agents experience daily.
Bananas, toast, oatmeal, milk, and dairy products are the most suitable.
According to a recent report published on Select Voice, sleeping pills are not recommended due to their negative effects on mental health. Instead, foods high in easily digestible carbohydrates should be consumed, such as bananas, toast, oatmeal, milk, and dairy products.
Smoking should also be avoided as nicotine is a stimulant. Relaxation exercises and listening to calming music can also be beneficial.
The working hours of call center representatives depend on various factors, including the company’s policies and the employee’s personal preferences. However, most call centers require customer service representatives to work full-time shifts for five days a week.
The impact of long working hours on customer service agents:
Long working hours affect customer service agents in several ways:
- Performance: Long working hours can lead to fatigue, which can impair cognitive function and prevent employees from reaching their full potential. This can result in longer call handling times, lower customer satisfaction, and increased errors.
- Health and well-being: Long working hours can affect the mental and physical health of agents. Agents who work long hours are more likely to experience anxiety, stress, and depression. They are also more susceptible to health issues such as headaches, back pain, and eye strain.
- Burnout: Burnout refers to emotional, physical, and mental exhaustion caused by prolonged or excessive stress. Call center agents are at a higher risk of burnout due to the demanding nature of their work. Burnout can have various negative effects, such as decreased productivity, increased absenteeism, and higher turnover rates.
