Services
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How to improve average handle time
Average handle time is a mission-critical metric that contact center managers and agents alike obsess over. It’s key to measuring…
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Conditions for hiring call center employees in Egypt
Call center service companies require a set of factors to be available to appoint employees and keep them on the…
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How do call centers handle user data and privacy?
Call centers may contract with companies that provide financial services, which allows them to obtain financial data from customers. How…
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Learn time management techniques in call centers
In the fast-paced environment of a call center, time is of the essence, so the ability to manage one's time…
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What is bad customer service? .. And how can it be avoided?
Bad customer service can be defined as a company's failure to meet customer expectations in terms of service quality, response…
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Factors to Consider When Choosing the Right Call Center for Your Business
There are thousands of call centers around the world, so how can you find the best one for your business?…
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Essential tools that are indispensable in call centers.. Get to know them
Creating an efficient call center is not an easy task, it requires basic tools that are indispensable especially when you…
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Call Center Dress Code: Benefits, Options, and Best Practices
Call center employees provide service over the phones, so customers will not know what the employee is wearing during the…
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Phrases to Avoid If You’re a Customer Service Representative
If you are an employee there are phrases you should avoid, so that you do not fall into one of…
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5 Tips to Improve Call Center Employee Performance
Businesses and other sectors are always looking for effective ways to improve the performance of their call center employees and…
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