Services
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How to prevent neck and back pain at work
Screens are essential for work and leisure.We really can’t live without our screens and if you work in an office…
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8 Essential Skills Needed to Work in Call Centers
A recent report published by Cloud Talk identified 8 basic skills needed to work in call centers so that a…
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3 Factors to Consider When Choosing Call Center Staff Seats
When choosing seats for customer service and call center employees, three basic factors must be taken into account: comfort, durability,…
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How to improve average handle time
Average handle time is a mission-critical metric that contact center managers and agents alike obsess over. It’s key to measuring…
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Conditions for hiring call center employees in Egypt
Call center service companies require a set of factors to be available to appoint employees and keep them on the…
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How do call centers handle user data and privacy?
Call centers may contract with companies that provide financial services, which allows them to obtain financial data from customers. How…
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Learn time management techniques in call centers
In the fast-paced environment of a call center, time is of the essence, so the ability to manage one's time…
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What is bad customer service? .. And how can it be avoided?
Bad customer service can be defined as a company's failure to meet customer expectations in terms of service quality, response…
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Factors to Consider When Choosing the Right Call Center for Your Business
There are thousands of call centers around the world, so how can you find the best one for your business?…
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Essential tools that are indispensable in call centers.. Get to know them
Creating an efficient call center is not an easy task, it requires basic tools that are indispensable especially when you…
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