News & Reports

ALAASeptember 21, 2024

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Octopus Outsourcing serves its clients from Alexandria with 1900 seats..and opens a site in Saudi Arabia

Ahmed Allam, Business Development Manager at Octopus Outsourcing, said that his company provides cross-border outsourcing services from its main branch…

Bright Skies-owned Volt Tech aims to produce 1,000 lithium batteries per month by 2025

ALAASeptember 21, 2024

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Bright Skies-owned Volt Tech aims to produce 1,000 lithium batteries per month by 2025

Volt Tech aims to produce 1,000 low voltage lithium battery units per month in Egypt by 2025.

turnover in call centers…a trend or external incentives that attract cadres?

ALAASeptember 21, 2024

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turnover in call centers…a trend or external incentives that attract cadres?

Labor turnover in the local market is one of the issues that the call center industry has been complaining about…

IVR is an important tool for marketing, sales and support teams

ALAASeptember 21, 2024

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IVR is an important tool for marketing, sales and support teams

Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where…

ALAAAugust 30, 2024

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ISG Names 6 Foundever Luminaries in ISG Women in Digital Awards 2024

Foundever, a global leader in the customer experience (CX) industry, is proud to announce that six of its women leaders…

Ahmed Gamaleldin, Transcom's regional director for outsourcing services

ALAAApril 17, 2024

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Transcom launches an AI-powered machine translation tool

Ahmed Gamaleldin, Transcom's regional director for outsourcing services, said that the company has implemented a technical solution using artificial intelligence…